Lead Success Operations Analyst

Denver · Boston · USD 120,000-180,000 · 5-8 years experience · Posted Oct 8, 2026

At a glance

The Lead Customer Intelligence Analyst will join the Customer Insights & Analytics team to design measurement systems and lead analytical investigations. This role focuses on building the connected customer-intelligence layer behind Klaviyo's health scoring, personas, and experience-impact initiatives.

Design and build Goals Measurement Frameworks & Benchmarks for initiatives and pilots across the CX organization.
Lead end-to-end one-off investigations by scoping business questions, analyzing data, and delivering decision-ready answers.
Stand up new dashboards and reporting for journey health, CX theme-and-impact, and NPS/OKR baselines.
Create documentation for new reporting to facilitate handoffs to operational teams.
Partner with data scientists on health-score and forecasting work through exploratory analysis and validation.
Build reusable data products such as Snowflake-backed tools and automated pulls to scale insight delivery.
Collaborate cross-functionally with CX leadership and operational reporting teams to ensure documentation and readiness.

5–8 years of experience owning analytical problems end-to-end.
Strong, daily-use SQL skills.
Strong, daily-use Python skills.
Track record of scoping ambiguous problems and driving them to a clear answer with minimal oversight.
Applied statistics or machine learning literacy sufficient to partner with data scientists.
Ability to communicate findings clearly to non-technical and senior stakeholders.