Manager, Ad Operations

New York, NY · New York · USD 130,500-161,000 · 8+ years experience · Onsite · Posted Oct 9, 2026

At a glance

The Manager, Ad Operations acts as the primary operational bridge between North America regional Sales teams and Global Revenue Services at headquarters.
This role serves as the in-region triage and operational partner for InMobi Exchange, owning media planning, real-time campaign and deal operations, and rapid issue resolution.
The position requires deep programmatic expertise, balancing consultative strength with operational rigor in a collaborative, demand-facing environment.

Serve as the primary North America point of contact for RFP triage, Brand IO setup, audience and deal requests, pacing checks, and creative QA
Oversee the end-to-end campaign lifecycle, including IO validation, deal configuration, creative troubleshooting, pacing strategy, and KPI monitoring
Monitor PMP and Brand IO performance in real time, identifying anomalies, surfacing insights, and driving optimization recommendations for stronger outcomes
Ensure configuration accuracy across SFDC, Beeswax, and other operational systems, maintaining compliance with platform policies and brand-safety standards
Manage the regional triage queue in Salesforce, ensuring SLA adherence, same-day responsiveness, and high-quality operational support
Act as the operational liaison between GTM teams and GRS at HQ (IST), ensuring smooth handoffs and continuous workflow across time zones
Participate in daily GTM syncs and weekly HQ/CoE reviews to align on campaign performance, triage trends, operational challenges, and strategic priorities
Conduct periodic deal health audits to detect inefficiencies, ensure SLA compliance, and maintain operational excellence across teams
Lead training and enablement sessions on SOPs, campaign setup, reporting, troubleshooting, and operational best practices
Foster collaboration across L1-L3 operations teams, reinforcing cross-regional alignment and a culture of precision, discipline, and continuous improvement

8+ years of experience in programmatic operations, campaign management, deal operations, or ad operations, ideally within a global ad tech organization
Strong expertise in PMPs, Private Auctions, Brand IOs, and campaign setup workflows across major DSPs (DV360, The Trade Desk, Xandr, Beeswax)
Advanced proficiency in Excel, SQL, and BI tools (Looker, Tableau, Power BI), with the ability to analyze data, diagnose issues, and communicate insights clearly
A solid understanding of creative QA, pacing logic, inclusion/exclusion workflows, and deal health optimization
Proven ability to partner effectively with Sales, Client Development, CSMs, Product, and HQ Operations stakeholders
Comfort working across global time zones to support operational continuity between North America teams and India HQ
Experience mentoring or training new hires and enabling teams in operations, analytics, or technical troubleshooting
Exceptional attention to detail, a structured approach to problem-solving, and a passion for operational excellence
Strong communication skills and the ability to navigate fast-moving environments while balancing multiple workstreams

Competitive salary and ESOP grant
High-quality medical, dental, and vision insurance including company-matched HSA
401(k) company match
Generous combination of vacation time, sick days, special occasion time, and company-wide holidays
Substantial maternity and paternity leave benefits and compassionate work environment
Flexible working hours
Wellness stipend
Free lunch provided in offices daily
Pet-friendly work environment and robust pet insurance policy
Employee Assistance Program (EAP)