Manager, Business Operations & Enablement / Business Analyst
New York, NY · USD 105,000-120,000 / year · 3+ years experience · Hybrid · Posted Oct 14, 2026
At a glance
- Experience
- 3+ years experience
- Workplace
- Hybrid
- Location
- New York, NY
- Salary
- USD 105,000-120,000 / year · Base salary
About the role
- The Manager, Business Operations and Enablement is a people leader and operational owner supporting The New York Times' Advertising organization.
- You will translate advertising strategy into scalable execution across the sales cycle, managing client coordinators, resource planning, classified business operations, Salesforce governance and enablement, performance analytics, and competitive intelligence.
Responsibilities
- Lead a team of client coordinators, developing skills, managing capacity planning, staffing, and coverage.
- Establish and strengthen service standards, quality controls, and operating rhythms for POD support and designated client coordinator accounts.
- Lead daily classified business operations.
- Be an escalation point for complex operational issues.
- Lead high-priority advertising projects, from definition through delivery.
- Coordinate pre and post-sale workflows and processes.
- Evaluate tools for AI/automation opportunities that create operational value.
- Lead competitive-intelligence operations.
- Establish governance for processes, data definitions, documentation, and compliance.
- Promote Salesforce enablement and adoption.
Requirements
- Bachelor's degree or equivalent combination of education and experience.
- 4–6 years of relevant experience in business and sales operations, advertising/media, client services, and data science.
- 3+ years of experience improving operating models, workflows, governance, service standards, or business processes in a complex organization and directly managing teams.
- Experience leading projects end to end, including change management, communications, implementation, and measurement.
- Salesforce or customer relationship system experience.
- Experience using dashboards, productivity metrics and insights to influence decisions.
- Strong ability to synthesize and present material to team members.
- Experience aggregating data in Excel with pivot tables or LOOKUPs.
Benefits
- variable pay, such as an annual bonus and restricted stock
- medical, dental and vision benefits
- Flexible Spending Accounts (F.S.A.s)
- company-matching 401(k) plan
- employee stock purchase plan
- paid vacation
- paid sick days
- paid parental leave
- tuition reimbursement
- professional development programs
Workplace
- This is a hybrid role based in the NYC office.
Skills
- Salesforce
- Excel
- Pivot Tables
- LOOKUPs
