Manager, Customer Success (San Francisco or Denver)
Denver · San Francisco · USD 108,000-144,000 / year · 3+ years experience · Full-time · Hybrid · Posted Oct 9, 2026
At a glance
- Experience
- 3+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Denver · San Francisco
- Salary
- USD 108,000-144,000 / year · OTE
About Datadog
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
About the role
- The Manager, Customer Success will hire, develop, and coach a team of Customer Success Managers to drive customer experience and retention.
- This role serves as a regional or segment owner, acting as an escalation point while influencing renewal and expansion sales cycles.
- The position operates within a hybrid workplace model, emphasizing office culture and collaboration.
Responsibilities
- Drive and influence the full renewal and expansion sales cycle.
- Serve as an advisor and role model for exemplary customer service.
- Balance autonomy with effective communication upwards.
- Act as a regional/segment owner and escalation point for relevant matters.
- Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth.
- Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges.
- Focus on talent attraction, retention, and development to create high-performance teams.
Requirements
- 3+ years of experience leading a high-performing team of Customer Success Managers.
- At least 3 years of experience in the SaaS space.
- Proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities.
- Familiarity with the B2B tech or subscription-based software space.
- Comfortable in a fast-paced, scaling environment.
Preferred qualifications
- 6+ years of experience in Customer Success or Account Management
Benefits
- Best-in-class onboarding
- Sales training in MEDDIC and Command of the Message
- Community Guilds
- Intra-departmental mentor and buddy program
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU)
- Employee stock purchase plan (ESPP)
- Healthcare, dental, parental planning, and mental health benefits
- 401(k) plan and match
- Paid time off and fitness reimbursements
Workplace
- Hybrid workplace model.
- Values office culture, relationships, and collaboration.
Skills
- SaaS
- B2B Tech
- MEDDIC
- Command Of The Message
