At a glance
- Workplace
- Hybrid
- Location
- Bengaluru
About the role
- The Manager, Financial Operations will lead the day-to-day execution of financial close operations, multi-partner reconciliation, data pipeline governance, and operational reporting within Roku's Revenue Infrastructure function.
- This role owns the hands-on delivery of reconciliation workflows, journal entry execution, exception management, data quality assurance, and operational analytics that underpin Commerce Platform financial integrity.
- The role manages a team of Financial Operations Analysts and partners closely with Revenue Accounting, Treasury, Platform Engineering, and Payment Operations to deliver reliable, scalable financial operations across the Commerce ecosystem.
Responsibilities
- Oversee and review the team's end-to-end month-end and quarter-end financial close for Commerce Platform revenue, liabilities, and partner payables — own the close calendar, priorities, and on-time completion
- Direct and review the team's execution and validation of automated journal entries across revenue recognition, deferred revenue, chargebacks, and partner settlements; ensure posting failures are investigated and resolved
- Partner with Revenue Accounting and Treasury to resolve close blockers, inter-company settlements, and timing differences; represent the team in US / PST close reviews
- Ensure the team maintains close checklists, run books, and process documentation, and that SOX evidence packages are complete and audit-ready
- Oversee the team's daily and monthly multi-partner reconciliation workflows across authorization-to-settlement, settlement-to-payout, and bank reconciliation
- Review, triage, and prioritize reconciliation breaks, exceptions, and discrepancies; ensure the team resolves them within SLAs
- Monitor exception aging trackers and drive resolution, escalating to payment processors, banks, and internal teams as needed
- Guide root-cause investigation on recurring breaks; review the team's findings and approve process fixes for implementation
- Oversee partner onboarding into reconciliation workflows against readiness criteria and acceptance standards
- Direct the team's build and maintenance of operational dashboards (Looker / Tableau) tracking reconciliation status, exception rates, close timelines, and pipeline health; review them for accuracy
Requirements
- Bachelor's degree in Commerce, Finance, Accounting, Computer Science, or a quantitative field
- 7+ years in Financial Operations, Revenue Operations, Reconciliation, or Commerce / Payments, including 3+ years directly managing analyst teams (ideally distributed / offshore teams supporting US-based stakeholders)
- Strong working proficiency in SQL (window functions, CTEs, complex joins across large datasets) — enough to review and guide the team's analytical work
- Familiarity with Python for data automation and scripting — enough to review and guide the automation the team builds
- Experience with data warehouse platforms (such as Snowflake), ETL/orchestration tools (Airflow, dbt), and BI tools (Looker, Tableau)
- Experience operating in high-volume commerce, payments, or subscription environments with multi-currency, multi-partner complexity
- Strong analytical mindset with the ability to investigate discrepancies, perform root-cause analysis, and drive resolution
- Detail-oriented with high standards for accuracy, timeliness, and documentation
- Demonstrated ability to identify automation opportunities and implement solutions that reduce manual effort by measurable margins
- Experience using AI/ML tools or LLMs to enhance operational workflows, data analysis, or code generation
Preferred qualifications
- Experience in streaming, media, ecommerce, or digital subscription businesses is a plus
- Experience with payment settlement operations across multiple processors (such as Adyen, PayPal, Braintree) is a plus
- Familiarity with financial controls frameworks (SOX, SOC2) and audit processes is a plus
- Experience building automated reconciliation solutions or financial data pipelines from scratch is a plus
- Experience with Git/GitLab version control for SQL/Python code management is a plus
- Experience with Jupyter Notebooks for financial analysis and data exploration is a plus
Benefits
- Global access to mental health and financial wellness support and resources
- Healthcare (medical, dental, and vision)
- Life, accident, and disability insurance
- Commuter benefits
- Retirement options (401(k)/pension)
- Time off in accordance with local leave policies
Workplace
- Teams generally work in the office Monday through Thursday.
- Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.
Skills
- SQL
- Python
- Snowflake
- Airflow
- Dbt
- Looker
- Tableau
- Git
- GitLab
- Jupyter Notebooks
- Adyen
- PayPal
Show all 13 skills
- Braintree
