At a glance
- Workplace
- Hybrid
- Location
- Vancouver · Galway
About Diligent Corporation
- Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
- At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
- Learn more at diligent.com or follow us on LinkedIn and Facebook
About the role
- The Revenue Operations Specialist supports global revenue operations by managing product catalog data, SKU governance, and Deal Desk processes.
- This role ensures products, pricing, quotes, and commercial data are accurately maintained across Salesforce and related systems to drive operational efficiency.
Responsibilities
- Transform marketing materials and business inputs into standardized product catalog structures.
- Support the creation, maintenance, and governance of SKU files.
- Gather and document SKU requirements from business cases and product initiatives.
- Partner with cross-functional teams to align catalog structure with pricing, packaging, and revenue strategy.
- Enable integration of the product code catalog into backend systems like ERP, billing, and CRM.
- Support system updates and enhancements related to product catalog and SKU structures.
- Assist with the integration of acquired companies into existing product catalog and SKU frameworks.
- Support Revenue Operations testing processes for new SKU and product launches.
- Troubleshoot issues and ensure successful deployment.
- Support the Revenue Operations Manager in managing SKU workflows and request queues.
Requirements
- Bachelor’s degree in Accounting, Finance, Business, or related field.
- 5-7 years of experience in Revenue Operations, Accounting Operations, or Product Operations.
- Strong attention to detail and data accuracy.
- Strong organizational and cross-functional collaboration skills.
Preferred qualifications
- Experience working with product catalogs, SKUs, or pricing structures.
- Familiarity with ERP, CRM, or billing systems (e.g., NetSuite, Salesforce).
Benefits
- Flexible work environment
- Global days of service
- Comprehensive health benefits
- Meeting free days
- Generous time off policy
- Wellness programs
Workplace
- Hybrid work model.
- Expected to work onsite at least 50% of the time if within commuting distance to a Diligent office location.
Skills
- Salesforce
- NetSuite
- ERP
- CRM
- Billing Systems
- SKU Governance
