Manager II, Technical Enablement Management
Singapore · Seoul · Sydney · Tokyo · 5+ years experience · Full-time · Hybrid · Posted Sep 30, 2026
At a glance
- Experience
- 5+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Singapore · Seoul · Sydney · Tokyo
About Datadog
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
About the role
- We are Datadog's in-house product experts, and the Technical Enablement Management (TEM) team empowers customers through technical training sessions.
- As a Manager on this team, you will strengthen relationships with Sales and Customer Success teams across APJ, develop and coach reporting TEMs, and evolve enablement programs.
- You will lead a distributed team of Technical Enablement Managers covering markets across Asia and ANZ as the most senior enablement voice in the region.
Responsibilities
- Own the positioning and enablement strategy for Sales and Customer Success teams in APJ, driving attach rates by positioning training as a value-added service and increasing consumption of complimentary offerings
- Build demand upstream: engage Sales and Customer Success teams across the region at scale, keep positioning and materials current, and drive consistent use of the request process
- Act as the quality gate for incoming work, scoping requests to the right offering, focusing broad asks into targeted sessions, and aligning demand to business need
- Analyze customer training adoption and feedback, evaluating programs for ROI to inform which offerings to scale, evolve, or retire
- Develop sales tools and enablement resources that help internal teams confidently position and sell training to customers
- Drive consistency in training delivery, content utilization and reporting across the team, evaluating delivery quality and distinguishing facilitation gaps from content gaps
- Build and maintain the intake and capacity-planning mechanisms the team runs on, including pre-session questionnaires, triage, prioritisation frameworks and accurate time tracking, and continuously iterate on tooling and processes to improve efficiency and scalability
- Lead, coach and mentor a team of TEMs across APJ, conducting regular 1:1s, performance evaluations and session shadowing, identifying performance gaps early and managing performance formally when coaching alone is not enough
- Proactively monitor team KPIs (utilization, CSAT, productivity, session delivery against demand, and attendance rates), diagnosing trends and gaps, and assign workload so that TEMs achieve an 80% productivity target while balancing training delivery, content creation and enablement activities
- Champion the use of AI tools within the team to improve productivity from content creation and session prep through to reporting and QA, coach TEMs on effective and responsible use, and identify opportunities to apply AI to scale enablement delivery and improve program ROI
Requirements
- An experienced people manager, results-driven, with a strong focus on executing strategies that drive measurable business impact and revenue growth
- A strong coach and mentor who invests in career development and builds inclusive, high-performing teams, and who has authored the things that let a team scale: career progression frameworks, structured onboarding and a consistent coaching cadence
- Has built demand for a services or enablement function by going out to Sales and Customer Success rather than waiting for inbound requests, and can point to a measurable before and after
- A clear communicator who can influence without authority and align stakeholders around common goals
- Technically proficient, with knowledge of modern infrastructure, monitoring solutions, and cloud technologies
- Experienced (5+ years) in Training, Presales, Post-Sales, Consulting, or another customer-facing role, with a history of success
- Educated in Computer Science, Engineering, or equivalent experience
- Requires up to 25% travel across the APJ region, primarily to drive and promote enablement adoption with Sales and Customer Success along with team development and cross-functional planning
Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Workplace
- Operates as a hybrid workplace
- Requires up to 25% travel across the APJ region
Skills
- AI Tools
- Modern Infrastructure
- Monitoring Solutions
- Cloud Technologies
