At a glance
- Workplace
- Remote
- Location
- Remote · North America
- Salary
- USD 116,480-196,560 · Base salary
About the role
- This is a first-line people-management role focused on the day-to-day execution and coaching of individual contributors, typically early-career to mid-level Renewals Managers and Associates.
- The Manager, Renewals implements functional plans into tactical processes, makes routine operational decisions for their team, and relies on their experience to guide direct reports' task execution and career growth.
Responsibilities
- Manage the day-to-day work of a team of individual-contributor Renewals Managers/Associates, most of whom are at early-career to mid-level stages.
- Implement functional renewals plans and strategy into tactical, day-to-day processes for a book of business.
- Maintain accurate visibility into team renewals performance in the CRM/renewals system for forecasting and reporting.
- Deliver precise forecasting for their renewal segment alongside Field Sales Leadership and the Geo Director, incorporating projections for churn and growth opportunities.
- Partner with Sales, Customer Success, and Finance to keep renewals and expansion opportunities moving, escalating unusual or high-risk situations appropriately.
- Solve renewal and team problems of moderate complexity by following GitLab's processes and policies and selecting the relevant solution.
- Demonstrate and coach business acumen — pricing, contract terms, whitespace, and expansion motion — to team members.
- Establish goals and tasks, set performance expectations, drive accountability, monitor progress, and ensure timely, relevant information is cascaded to the team.
- Proactively identify and fill talent gaps on the team; care personally for team members and provide candid, real-time feedback and coaching.
- Coach team members on skills and behaviors aligned with GitLab's Operating Principles and high-performance culture.
Requirements
- Prior experience as a renewals, customer success, or sales professional, with exposure to renewal motions.
- Experience managing or mentoring early-career to mid-level individual contributors, or clear readiness to step into first-line people management.
- Strong understanding of GitLab's (or a comparable SaaS company's) renewals processes, pricing, and contract fundamentals, with developing business acumen to coach others.
- Ability to translate functional plans and strategy into clear, tactical day-to-day team processes.
- Sound judgment on routine operational decisions, with the discipline to escalate cleanly when issues exceed the team's scope.
- Strong prioritization skills and the ability to help others balance urgent versus important work.
- Demonstrated people-leadership instincts: goal-setting, accountability, feedback, coaching, and fostering trust and engagement.
- Alignment with GitLab's Values and Operating Principles, and the ability to coach others toward a high-performance culture.
- Excellent written, verbal, and remote presentation communication skills, with a bias toward action.
- Comfort operating in a fully remote, asynchronous work environment.
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Workplace
- The ability to travel for events such as trainings, team offsites, customer meetings, etc.
Skills
- Salesforce
- Gainsight
- Gong
