Manager, Return To Vendor (RTV)

Remote · United States - San Francisco · USD 124,000-138,000 · 5+ years experience · Remote · Posted Oct 15, 2026

At a glance

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.
What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

The Manager, Return to Vendor (RTV) is a key individual contributor within the Sourcing organization responsible for overseeing the end-to-end RTV process across the company's retail and e-commerce supply chain.
This role serves as the primary point of contact for vendor return negotiations, disputes, and recovery, ensuring that defective, excess, and non-conforming merchandise is resolved efficiently.

Own and manage the full RTV lifecycle — from claim initiation through resolution, credit receipt, or physical return logistics.
Establish and maintain a centralized RTV tracking system; monitor open claims, aging balances, and recovery rates.
Develop and enforce RTV policies, standard operating procedures, and escalation protocols.
Partner with Buying and Planning teams to identify and prioritize RTV candidates across categories.
Lead direct negotiations with vendor partners to secure credits, replacements, or return authorizations in alignment with contractual terms.
Review and interpret vendor contracts and purchase order terms related to returns, defects, and chargebacks.
Collaborate with the Logistics and Warehouse teams to coordinate physical return shipments, disposition of goods, and inbound/outbound documentation.
Partner with Finance and Accounts Payable to ensure timely posting of vendor credits and accurate reconciliation of RTV balances.
Produce regular reporting on RTV volume, recovery rate, aging claims, and open liabilities for senior leadership review.
Identify process gaps and implement improvements to reduce cycle time, increase recovery, and minimize dispute resolution time.

5+ years of experience in sourcing, procurement, vendor management, or supply chain — with direct RTV, chargeback, or vendor compliance exposure.
Demonstrated experience negotiating with vendor partners, including knowledge of contract terms, credit processes, and dispute resolution.
Strong analytical skills with the ability to manage large volumes of data and derive actionable insights.
Proficiency in Google Sheets; experience with ERP systems (SAP, Oracle, or equivalent) and inventory/order management platforms.
Excellent written and verbal communication skills with the ability to influence without authority across internal teams and external partners.
Highly organized with strong attention to detail and the ability to manage multiple open claims and priorities simultaneously.