Manager, Starlink Customer Success (Europe, Middle East & Africa)

Redmond, WA · Bastrop, TX · Hawthorne · 2+ years experience · Hybrid · Posted Oct 9, 2026

At a glance

As the Manager, Starlink Customer Success (Europe, Middle East & Africa), you will lead the team responsible for our enterprise reseller business across EMEA.
This is a player-coach role where you will set clear priorities, coach and develop your team, and hold a high bar for performance while staying close to key customers.

Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across Europe, the Middle East, and Africa
Grow revenue across an existing book of enterprise resellers operating across a diverse set of markets
Help the team identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products
Build hardware and service forecasts that leadership can rely on, accounting for differences in customer demand and execution across countries
Develop a clear view of where the largest opportunities and risks are across the region and focus the team accordingly
Work through local billing, tax, payment, regulatory, capacity, logistics, and activation issues when they are blocking revenue
Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move customer opportunities forward
Align closely with regional Sales and Channel Sales teams so resellers receive a clear and consistent message across markets
Identify issues that repeat across countries and work with the right teams to create solutions that can scale across the region
Stay close enough to the work to know when to coach, when to step in, and when to let the team run independently

Bachelor’s degree or equivalent professional experience
6+ years in customer success, account management, sales, or another commercial role for a technical product
3+ years owning and growing a book of existing customers, with direct responsibility for revenue, retention, or expansion
2+ years of direct people management
Experience managing enterprise customers across multiple countries or markets
Must be willing to work onsite five days per week
Must be willing to travel regularly throughout Europe, the Middle East, and Africa and to other SpaceX locations
Must be available for early mornings, evenings, and occasional weekends to support customers across time zones and commercial deadlines
Must be able to meet requirements for international travel
Must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee, or Asylee, or be eligible to obtain required authorizations from the U.S. Department of State

Strong track record of growing revenue within existing enterprise accounts
Experience leading a commercial book across Europe, the Middle East, and/or Africa
Experience operating across markets with different currencies, billing structures, tax requirements, regulatory environments, and payment practices
Commercial mindset with the ability to understand a customer’s business, find opportunities, and turn them into revenue
Experience leading geographically distributed teams responsible for customer and revenue goals
Strong financial understanding, including pricing, billing, collections, payment terms, and international customer payments
Experience working through complex customer issues across tax, logistics, regulatory requirements, capacity, or operations
Experience in telecommunications, satellite, connectivity, networking, or another technical industry

Must be willing to work onsite five days per week
Must be willing to travel regularly throughout Europe, the Middle East, and Africa and to other SpaceX locations
Must be available for early mornings, evenings, and occasional weekends to support customers across time zones and commercial deadlines
Must be able to meet requirements for international travel