At a glance
- Experience
- 1+ years experience
- Workplace
- Remote
- Location
- São Paulo
About the role
- As a Market Associate on the Field Sales Team, you'll play a key role in driving the growth and success of emerging Professional Hosts in your assigned territory in Brazil.
- You'll build strong business relationships, empowering Hosts with strategies to thrive on Airbnb by optimizing supply and pricing, recruiting new Hosts, and providing platform education.
Responsibilities
- Build and grow strong, long-term relationships with emerging Professional Hosts in your assigned territory, driving account performance to exceed quarterly and annual sales targets.
- Manage and optimize hundreds of Professional Hosts through regular optimization calls, business reviews, and scaled strategies, securing availability during high-demand periods.
- Educate clients on product updates and relay feedback to internal stakeholders.
- Provide exceptional support—both remotely and in-person as needed—to ensure host success, addressing their needs efficiently and fostering trust.
- Leverage data to identify strategic growth opportunities, navigate operational complexities, and allocate resources efficiently.
- Collaborate with other Market Managers and cross-functional teams—product, communications, public policy, legal, tax, and customer support—to lead impactful programs like roadshows, webinars and scaled campaigns.
- Represent Airbnb in external meetings with professional hosts and at industry conferences, reinforcing the brand's presence.
- Contribute to host community programs to drive growth and engagement across the Airbnb community.
Requirements
- 4+ years of experience in account management and partner support, with a proven ability to foster and grow business relationships.
- Proven success in managing a leads pipeline and a book of business, effectively nurturing and converting opportunities.
- Strong quantitative skills with the ability to interpret and apply data for day-to-day decision-making.
- Adaptability to work at both strategic and tactical levels, with a history of executing effectively in ambiguous environments.
- Cross-functional collaboration experience, ensuring alignment and success across teams.
- Excellent communication and presentation skills with the ability to engage clients via phone, email, and in-person.
- Self-starter with strong time management, prioritization, and organizational skills.
- CRM proficiency with expertise in managing leads, opportunities, and core CRM objects.
- Fluency in Portuguese and English to operate effectively across South America's diverse markets.
- Willingness to travel regularly within your assigned territory and internationally (once every 4 to 6 weeks), based in São Paulo, Brazil.
Preferred qualifications
- Salesforce experience
- Spanish language fluency
- 2+ years of tech industry experience
- 1+ years of travel industry experience
- Being an Airbnb host
Benefits
- Bonus
- Equity
- Benefits
- Employee Travel Credits
Workplace
- This role requires candidates to be based in São Paulo, Brazil.
- Willingness to travel regularly within your assigned territory and internationally (once every 4 to 6 weeks).
Skills
- CRM
- Salesforce
- Account Management
- Partner Support
