Membership Manager - Soho House Austin
Soho House Austin, 1011 S Congress Ave Building 2, Suite 100, Austin, TX 78704 · Soho House Austin · Posted Oct 8, 2026
At a glance
- Location
- Soho House Austin, 1011 S Congress Ave Building 2, Suite 100, Austin, TX 78704 · Soho House Austin
About the role
- The Membership Manager supports the Head of Membership and the site in delivering across member acquisition and retention, as well as all aspects of member management.
- This includes new member introductions, behaviour monitoring and handling, retention monitoring, and Committee activity.
- The role is hands-on and administrative, requiring strong organisational skills and attention to detail to keep all membership-related processes running smoothly.
Responsibilities
- Maintain and manage the House’s member introduction calendar, ensuring all new members are properly introduced to the House, its community, and facilities.
- Host and lead member introductions, ensuring that all members have a warm and personal welcome and understand our rules and values.
- Ensure accurate recording of attendance on Salesforce and coordinate follow-up for members who missed group sessions.
- Monitor and record member behaviour, keeping detailed logs on Salesforce for future reference and updating on action that has been taken.
- Flag behaviour-related issues to the Head of Membership and ensure appropriate and timely follow-ups are carried out.
- Monitor member engagement and satisfaction, gather feedback and work closely with Member Relations and Success Teams to identify potential churn risks.
- Plan and draft the monthly member outreach email – gathering information from Operations and Events teams at the House and working in collaboration with the Global Marketing team.
- Regularly meet applicants throughout the quarter to ensure all potential applicants have been contacted in advance of approvals.
- Attend Membership Committee meetings, taking detailed notes and providing administrative support for the Head of Membership.
- Maintain accurate and up-to-date member records on Salesforce and other systems, ensuring that all member behaviour and feedback is logged.
Requirements
- Strong organisational and administrative skills, with experience in managing calendars and member records in Salesforce.
- Excellent interpersonal and communication skills, with the ability to interact confidently and professionally with a wide range of people.
- Strong attention to detail, particularly when preparing documents and recording member behaviour or feedback.
- A proactive and problem-solving mindset, with the ability to handle sensitive situations with discretion and professionalism.
- A strong network and understanding of the creative industries is important, enabling engagement with members and potential new applicants in relevant communities.
Preferred qualifications
- Experience with CRM systems, particularly Salesforce, is highly desirable.
- An interest in hospitality or private members' clubs would be an advantage.
Benefits
- Medical, Dental & Vision health care
- Retirement fund with a 2% match (401K)
- Paid Time Off including sick days and vacation days
- Career Development domestically or internationally, managerially or technically
- Soho Impact mentoring, apprenticeship, local outreach and sustainability
- Learning & Development through internal and external courses
- Cookhouse & House Tonic food and drink events, trips, and training
- Team Events including fitness sessions, cinema screenings, and art classes
Skills
- Salesforce
- CRM
