At a glance
- Experience
- 3+ years experience
- Workplace
- Remote
- Location
- Remote Position
About the role
- As an Operations Coordinator, you play a critical frontline role ensuring that care delivery remains seamless, responsive, and compassionate — even under pressure.
- You’ll handle real-time staffing coordination, same-day scheduling changes, and urgent communication between clients, families, and Care Pros.
- This is a remote role with available schedules of either Friday through Monday or Sunday through Thursday.
Responsibilities
- Same-Day Staffing & Coordination: Ensure timely and accurate caregiver scheduling to meet client needs and preferences, especially during same-day changes or emergencies.
- Real-Time Communication & Support: Serve as the first point of contact for urgent client and family needs, responding promptly to time-sensitive situations.
- Task Execution: Execute operational tasks including check-ins, staffing activities, and managing inbound communications in alignment with established workflows and policies.
- Issue Resolution: Address service delivery challenges with urgency and professionalism.
- Documentation & Compliance: Accurately record client updates, staffing changes, and escalations, maintaining regulatory and company documentation standards.
- Communication & Escalation Management: Deliver critical updates to owners, clients, families, and Care Pros tailored by audience, tone, and communication preferences.
Requirements
- 3+ years of experience in customer service or operations in a healthcare, staffing, or call center environment
- Hands-on experience handling real-time scheduling, dispatch, or triage
- Demonstrated tech fluency, with comfort navigating multiple platforms (CRM, EMR, or workforce management tools)
- Strong written and verbal communication skills; skilled in de-escalation and empathy
- Reliable attendance and commitment to full participation in training and ongoing shifts
- Consistent tenure and accountability in previous roles
Benefits
- Equity
- 401K with up to a 4% match
- Medical, dental and vision coverage including zero cost plans for employees
- Fully employer paid Short Term Disability, Long Term Disability and Life Insurance
- Voluntary additional Life Insurance option
- Generous time off program
- Mental health benefits
- Wellness program
- Discount program
Workplace
- Remote Position
- Attendance during a two-week, full-time training (Monday - Friday 9:00am to 5pm Central Time) is required, including being on camera and actively engaged throughout all sessions
Skills
- CRM
- EMR
- Workforce Management Tools
- Scheduling
- Dispatch
- Triage
- Customer Service
