Order Management Analyst

San Francisco · Full-time · Onsite · Posted Oct 6, 2026

At a glance

Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

Sierra is seeking an Order Management Analyst to own the operational backbone connecting sales to billing.
The role involves turning executed contracts and agent usage into accurate bookings, reports, and critical business insights.

Build, verify, and book quotes across the customer lifecycle, capturing all critical commercial terms.
Collaborate across GTM Operations, Finance, and Sales Compensation to ensure bookings flow accurately into all downstream systems and reporting.
Spearhead order management guides and best practices, influencing policies and processes as new terms and products emerge.
Partner with Agent Development to set up, verify, and maintain outcome-based usage tracking across agents.
Run the monthly consumption reporting and billing cycle for the customer base, delivering key reports to the company and customers.
Serve as the owner for usage questions from customers, Sales, and Agent Development.
Draft, review, and execute order forms, working with the Pricing team to align on commercial negotiation, deal forecast, and downstream operability.
Partner with Sales, Legal, Pricing, and Finance across the deal lifecycle to execute deals cleanly and drive scalability.
Continuously identify repetitive processes across the order management lifecycle and collaborate across Go-to-Market Operations to automate and scale them.
Work with Revenue Operations and GTM systems to define billing processes and policies for new products and pricing models.

2–4 years in deal desk, order management, billing operations, or revenue operations at a B2B SaaS company
Experience owning an operational booking and/or billing queue end-to-end with high accuracy against monthly deadlines
Experience with CRMs (e.g., Salesforce) and a CPQ or billing system
Comfortable reading a contract and translating terms into system fields
Strong attention to detail and clear written communication skills to collaborate with Sales, Finance, Legal, and customers
Ability to identify areas for improvement and build solutions using AI tooling
Based in San Francisco and able to work in-office with the team

Flexible (unlimited) paid time off
Medical, dental, and vision benefits for you and your family
Life insurance and disability benefits
Retirement plan dependent on country of employment
Parental leave
Fertility and family building benefits through Carrot
Lunch, as well as delicious snacks and coffee to keep you energized
Discretionary benefit stipend giving people the ability to spend where it matters most
Free alphorn lessons
Equity plans participation for eligible full-time employees