Order Management Operations & Automation

New York, NY · USD 155,000-185,000 · Full-time · Onsite · Posted Oct 15, 2026

At a glance

At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.

The Order Management Operations & Automation role owns the order-to-cash path end-to-end, including booking, provisioning, invoicing, amendments, and renewals.
This position sets the automation roadmap and operates the function to support scaling order volume without proportional headcount growth.

Own the order-to-cash path end to end: order form intake from Deal Desk, booking in Salesforce, plan and entitlement setup in Metronome, invoicing and revenue recognition through Rillet, and the amendments, true-ups, and renewals that follow
Build out cloud marketplace operations across AWS, GCP, and Azure: private offer setup, usage reporting to each marketplace, and reconciling marketplace disbursements back to what we billed
Own self-serve billing operations: usage metering, plan changes, dunning, credits, rebills, refunds, and the escalations behind them
Own billing and usage completeness at month-end close by reconciling every order, credit, and metered event between Metronome and Rillet before revenue is recognized
Partner with Deal Strategy and Product as pricing evolves to bring the billing view into pricing and deal-structure decisions early
Set the automation roadmap, instrument the path, put a number on every place a human touches an order, and decide what gets automated, designed away, or kept manual
Treat every billing error as a defect to find the root cause and fix the class of problem
Ship automations directly or partner with GTM Systems and Enterprise Engineering where work belongs in core systems or the product
Write playbooks and controls including approvals, segregation of duties, reconciliations, and exception handling
Own and improve three metrics: touchless order rate, signature-to-provisioned cycle time, and billing accuracy

6+ years in order management, order-to-cash, billing operations, or revenue operations at a B2B SaaS company, including time building the function at an early-stage or fast-scaling one
Hands-on fluency with a modern billing and ERP stack such as Salesforce, Metronome, and Rillet
Real experience with usage-based pricing including metered consumption, commits, drawdowns, overages, and true-ups
Working knowledge of ASC 606 and month-end close
Cloud marketplace experience with AWS, GCP, or Azure private offers, or a track record of getting deep on a system fast
A history of automating manual processes
The ability to build alignment across teams with different priorities and get to a decision without relying on org authority
Comfort shipping a v0 early and iterating with real feedback

SQL, Python, or low-code tooling in your own hands rather than on someone else's backlog
Experience building agents or LLM workflows for internal operations
Audit prep or SOX readiness experience