Playtest Operations Producer

Shanghai, China · 1+ years experience · Onsite · Posted Oct 16, 2026

At a glance

As a Playtest Operations Producer on the Unpublished R&D Product, you will take ownership of playtest operations, coordinate cross-functional teams, and ensure the effective execution of research activities.
You will proactively identify operational risks, resolve blockers, and drive alignment across stakeholders to keep playtests on track.
Through structured coordination, sound judgment, and proactive problem-solving, you will help deliver efficient, reliable, and well-organized playtests.

Own the operational planning and execution of assigned playtests and research studies, managing schedules, dependencies, resources, and deliverables from intake through closeout.
Coordinate participant recruitment, screening, scheduling, communication, and compensation across local and international research activities, partnering with external vendors as needed.
Prepare, operate, and maintain the Shanghai playtest lab, including device configuration, recording equipment, audiovisual systems, basic networking, and onsite troubleshooting.
Partner with researchers to translate study objectives and participant requirements into operational plans, ensuring session readiness, effective execution, and a positive participant experience.
Coordinate with China-based and global stakeholders to align schedules, manage regional handoffs, communicate operational constraints, and support cross-regional research activities.
Track project milestones, operational risks, open issues, and dependencies; proactively resolve blockers and escalate decisions when necessary to maintain study progress.
Manage research operations vendors and partners, coordinating scopes of work, timelines, deliverables, communication, and issue resolution.
Improve research operations processes through documentation, equipment and inventory management, standardized workflows, and continuous improvement initiatives.

2+ years of professional experience in research operations, project coordination, production, or project management.
1+ years of hands-on experience operating computer labs, audiovisual systems, or comparable technical environments.
Experience coordinating projects or operational activities involving multiple stakeholders, schedules, dependencies, and deliverables.
Experience developing and maintaining project plans, schedules, documentation, and tracking systems.
Familiarity with project management frameworks and tools such as Agile, Scrum, Jira, Miro, or Notion.
Experience coordinating participant-facing activities, research sessions, events, or comparable operational programs.
Professional fluency in written and spoken English and Mandarin, including the ability to communicate and interpret operational information across both languages.
Ability to travel internationally for business, including meeting applicable documentation and travel requirements.