At a glance
- Experience
- 5+ years experience
- Workplace
- Onsite
- Location
- Bangalore
About the role
- As the Policy Administration Manager, you will lead and inspire a team of Policy Administration specialists, driving the development of scalable and effective procedures.
- You will be instrumental in building an outstanding team culture, fostering an environment where team members can thrive and excel.
- You will play a key role in helping Ethos service and administer a multi-product offering by creating efficient processes and collaborating across departments to achieve business goals.
Responsibilities
- Lead and manage day-to-day operations of the Policy Administration team, providing guidance and support to ensure smooth functioning
- Inspire and motivate the team by leading regular meetings, managing escalations, and delegating tasks effectively
- Oversee resource management, including scheduling and team rotations, to ensure optimal staffing levels
- Develop and implement customer support and policy servicing procedures, policies, and standards to deliver outstanding service
- Collaborate with leadership to set relevant goals and objectives, working closely with the team to consistently achieve them
- Monitor key metrics and prepare comprehensive reports, including data analysis and weekly updates
- Serve as a liaison between Policy Administration and other cross-functional teams such as Sales and Underwriting, ensuring clear communication and collaboration
- Recruit, hire, mentor, and develop team members, creating opportunities for growth and advancement
- Foster a positive work environment and team culture where employees feel valued and motivated to excel
Requirements
- 5+ years in operations, customer support, customer success, or a related role
- Bachelor's degree required
- Proficiency working with Salesforce or equivalent support/help desk software
- Strong intellectual curiosity and drive to solve problems
- Excellent time management and prioritization skills to balance competing responsibilities
- Adaptable to change, with the ability to shift tasks quickly while maintaining attention to detail
- Excellent phone presence and written communication skills
- Ability to work independently as well as collaborate across departments
- Creative approach to problem solving
- Sharp focus on execution and an owner mentality, with a track record of delivering results on time
Preferred qualifications
- Experience in US life insurance or a related industry preferred
Workplace
- Onsite work requirement
Skills
- Salesforce
- Customer Support
- Data Analysis
