At a glance
- Experience
- 5+ years experience
- Workplace
- Remote
- Location
- Singapore
About the role
- This position is needed to drive technical wins and design scalable customer engagement solutions using Twilio's API platform.
- As a Presales Architect, you will act as the trusted technical advisor for our most strategic enterprise prospects.
- You will bridge the gap between complex business problems and Twilio's powerful communication APIs, crafting innovative architectures that drive customer success.
Responsibilities
- Partner with enterprise sales executives to lead technical discovery sessions, understanding complex business requirements and translating them into comprehensive Twilio solutions.
- Design and architect scalable, secure, and resilient communication workflows using Twilio's suite of APIs (SMS, Voice, Video, Flex, etc.) tailored to client-specific use cases.
- Develop and deliver compelling technical demonstrations, custom prototypes, and proofs-of-concept (POCs) that clearly articulate the business value of the Twilio platform.
- Mitigate technical risks and overcome objections during the sales cycle by providing authoritative guidance on security, compliance, integration patterns, and architectural best practices.
- Collaborate with product and engineering teams to relay critical market feedback, feature requests, and emerging trends from the field to influence the Twilio roadmap.
Requirements
- Experience: 5+ years of experience in a presales, sales engineering, or solutions architecture role, preferably within the CCaaS, CPaaS, or broader enterprise SaaS industry.
- Technical Skills: Demonstrated proficiency in at least one mainstream programming language (e.g., Node.js, Python, Java, or C#) and hands-on experience integrating and troubleshooting RESTful APIs.
- Soft Skills: Exceptional presentation and communication skills, with a proven ability to distill complex cloud architecture, web security, and enterprise integration concepts for both technical and C-level non-technical stakeholders.
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
Workplace
- While we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
- Approximately 50% travel is anticipated to help you connect in-person in a meaningful way.
Skills
- Node.js
- Python
- Java
- C#
- RESTful APIs
- Flex
- CCaaS
- CPaaS
- Cloud Architecture
- Web Security
- Enterprise Integration
