Installed Base Specialist - Japanese & English Speaking**
Japan · Japan - Remote · Posted Oct 14, 2026
At a glance
- Location
- Japan · Japan - Remote
About the role
- As a member of the Installed Base team, you will be responsible for helping drive Security Solution sales through our Channel Partners to existing SonicWall customers.
- Position objectives entail lifecycle management, subscription attachment, solution cross-selling, weekly forecasting, data analysis, development and execution of sales plays, and sales collaboration across multiple teams.
Responsibilities
- Serve as the primary point of contact for all Installed Base sales inquiries, including training and enablement on LifeCycle 360° Installed Base Management tools
- Conduct outbound communications (phone and email) with existing customers and channel partners to support renewals and Installed Base initiatives (Renew, Cultivate, Refresh, Retain)
- Provide consultative business solutions aligned with customer needs and SonicWall’s objectives, including live web-based solution presentations
- Leverage product subscription data and reporting to increase the number of active subscribers within the Installed Base
- Strengthen customer relationships by demonstrating deep knowledge of SonicWall products, services, and technology, while utilizing cross-functional resources to deliver results
- Development and growth of Pipeline through communication of Promotional Offerings
- Uphold team values that promote Customer Success
- Proactively resolve escalations to ensure positive customer outcomes
- Sales Pipeline, Opportunity and Account Management leading to smooth information flow to regional sales teams and leadership
- Contribute to improving sales behavior and performance across teams
Requirements
- Excellent written and verbal communication skills
- Proficiency in English is required
- Self-motivated with a proven ability to take initiative and drive projects to completion
- Quick to learn and adapt to new tools and technologies
- Proficient in Microsoft Excel
Preferred qualifications
- Proficiency in additional languages beyond English is highly preferred
- Strong communication skills with the ability to translate complex data and analysis into clear, actionable business strategies to support effective decision-making
- Skilled in active listening and capable of extracting key insights from interactions with colleagues, partners, and customers
- Critical thinking abilities to interpret Installed Base strategies and deliver consultative, value-driven analysis
- Demonstrated success in meeting tight deadlines, managing multiple tasks, and prioritizing effectively in fast-paced environments
- Previous experience in a sales-driven setting
- Proven ability to juggle competing priorities while consistently driving initiatives to completion
- Familiarity with Salesforce.com or similar CRM systems
Workplace
- Japan - Hybrid role
Skills
- Microsoft Excel
- Salesforce.com
