At a glance
- Employment
- Full-time
- Workplace
- Remote
- Location
- Remote
About the role
- Assured is looking for a Principal Technical Account Manager to join the Support team in Client Engagement.
- In this role, you will turn inbound customer activity into clear action, stronger operations, and better customer outcomes.
- You will sit at the intersection of Client Engagement, Product, and Engineering, helping triage complex issues, identify patterns, and connect support activity to broader projects.
Responsibilities
- Distill and triage complex issues with strong judgment.
- Act as an air traffic controller across the organization by routing issues with clear context, urgency, and recommended next steps.
- Turn inbound activity into useful signals and value-driving opportunities across tickets, customer questions, escalations, and support trends.
- Connect activity to broader projects and priorities such as active launches, client initiatives, product changes, known issues, and operational workstreams.
- Support Program Managers and project teams by staying connected to support activity that may impact active projects, launches, or strategic initiatives.
- Strengthen the support operating model by helping build and maintain processes, documentation, dashboards, workflows, and feedback loops.
Benefits
- Competitive salary and equity packages for all employees
- Platinum medical, dental, and vision healthcare plan
- Free life insurance, including long-term disability and short-term disability
- Unlimited PTO including uncapped vacation days and paid holidays
- Family leave for maternity and paternity
- 401(k) contribution where Assured contributes 3% of your income even if you don't contribute
- WFH benefits including lunch on us 2x/week, monthly phone stipend, and other home office perks
- Health FSAs and HSAs pre-tax accounts for out-of-pocket medical expenses
- Team events and offsites
Workplace
- Remote position with regular team events and offsites.
Skills
- AI
