At a glance
- Experience
- 2+ years experience
- Workplace
- Hybrid
- Location
- Atlanta
About PagerDuty
- PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
- PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
- Go behind-the-scenes on our careers site and @pagerduty on Instagram.
- Additional Information
- PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
- PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
About the role
- PagerDuty is seeking a forward-thinking Procurement Manager to act as a core strategic business partner to Product Management Engineering, Marketing, and GTM teams.
- This role involves leveraging AI and modern tools to drive operational velocity, managing complex software and technology negotiations, and building long-term vendor strategies.
- The position is an individual contributor role expected to work out of the Atlanta office twice a week in a flexible, hybrid workplace model.
Responsibilities
- Serve as a trusted strategic partner to executive leaders (VPs, Directors, and C-Suite), aligning procurement strategies directly with technical roadmaps and business goals.
- Proactively advise stakeholders on market trends, supplier intelligence, risk mitigation, and commercial optimization options early in the planning process.
- Navigate rapid organizational change and shifting technical priorities with agility, balancing speed with disciplined execution.
- Design long-term vendor strategies that align with PagerDuty’s multi-year architecture and financial plans.
- Conduct holistic vendor portfolio reviews, evaluating redundancy, strategic value, escalation terms, and scalability across key SaaS and infrastructure suppliers.
- Lead Strategic Supplier Quarterly Business Reviews (QBRs) to track vendor performance, establish meaningful KPIs, and drive continuous vendor value.
- Champion the daily, practical adoption of Artificial Intelligence and advanced automation tools to streamline market research, contract analysis, spend analytics, and administrative workflows.
- Continuously seek opportunities to optimize the end-to-end Procure-to-Pay (P2P) cycle, reducing deal turnaround time without compromising quality or compliance.
- Lead commercial and price negotiations for global, high-value supplier contracts (SaaS, Cloud, Software, and Professional Services) to secure optimal terms and cost savings.
- Partner seamlessly with Legal, Security, and Finance teams to negotiate terms (MSAs, DPAs, SOWs) to mitigate risk while expediting deal completion.
Requirements
- 3+ years of experience in Procurement, Sourcing, or Vendor Management, specifically supporting Software, SaaS, and Technology categories.
- 2+ years of experience with the Procure to Pay Process and the Source to Contract Process.
- 2+ years of experience in Price / Contract negotiations in the area of Software Contracts, especially SaaS.
- 2+ years of experience working closely with Product, Engineering, or IT stakeholders in a fast-paced technology environment.
- Proven track record of building trusted partnerships with executive leaders and cross-functional partners (Legal, Security, Finance).
- Demonstrated experience in complex price and contract negotiations (MSAs, DPAs, SOWs, SLA structures).
- Hands-on experience leveraging modern AI, automation, or data analytics tools in day-to-day workflows to enhance productivity and decision-making.
Preferred qualifications
- Experience with Procure-to-Pay (P2P) and Contract Lifecycle Management (CLM) software systems, preferably Coupa.
- Experience managing category strategies for cloud infrastructure, developer tools, or high-density SaaS tech stacks.
- Proficiency with Google Workspace and modern productivity software.
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty
- Paid parental leave
Workplace
- Expected to work out of the Atlanta office twice a week.
- Hybrid work model with offices in 8 major cities.
Skills
- Artificial Intelligence
- Automation
- Procure-to-Pay
- Coupa
- Contract Lifecycle Management
- Google Workspace
- Data Analytics
