Product Operations Manager I, Customer Operations

Sterling · Virginia-Sterling · USD 64,800-103,680 · 3+ years experience · Hybrid · Posted Oct 5, 2026

At a glance

As a Product Operations Manager I, Customer Operations at Axon Air, you will be the internal engine behind every deal from quote to purchase order to delivery.
You will serve as the go-to contact between Axon Air and external Revenue Operations partners, helping transform complex product sales into simple, scalable motions.

Release purchase orders and manage order administration end-to-end, from quote to fulfillment
Become Axon Air’s deal-processing product expert, helping Quoting and Commercial Operations teams understand our products so deals get structured right the first time
Shape process improvements to quoting, ordering, and booking workflows alongside external Revenue Operations teams
Participate in sales strategy formulation to refine the go-to-market motion for each market segment and region
Catch issues before they become delays by reviewing quotes and purchase orders for accuracy
Build automations and tools that simplify sales operations
Keep sales enablement materials sharp and useful for navigating deal complexity
Learn each sales team’s workflow before proposing solutions
Flag process gaps to Product Operations leadership and external partners, and help design the fix

Bachelor’s degree or relevant work experience
3+ years in sales operations, order administration, product operations, or similar
Sharp attention to detail
A builder’s curiosity: you see a manual process and want to automate it
Comfort with ambiguity and complex deal structures
Experience with Salesforce or similar CRM/CPQ tools
A ground-up mindset
Strong communication skills and the ability to influence both external partners and internal teams

Role is based out of the Sterling Office and follows a hybrid schedule
Team members work onsite Tuesdays through Fridays, with flexibility to work remotely on Mondays unless there is an approved workplace accommodation