Product Support Consultant - (2 to 5 yrs exp) - L1/L2 Client Support(Calls) - Night Shift
Hyderabad, Telangana · Hyderabad · Posted Oct 9, 2026
At a glance
- Location
- Hyderabad, Telangana · Hyderabad
About the role
- We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business.
- This team works 24x7x365 and so our consultants have to work at times when our customers need help.
Responsibilities
- Work with customers to help them solve issues they have with using Zenoti
- Own customer reported issues and see problems through to resolution
- Consult with customers to ensure their business operations run effectively on Zenoti
- Follow all defined processes in the team when working on issues
- Be part of the ticketing system and handle the client reported issues
- Be proud of what you work on, obsess about the quality of the work you produce
- Influence the direction of the product by providing feedback about challenges customers have with using our product
Requirements
- 2 to 5 years in supporting web-based enterprise applications
- L1/L2 client support on tickets raised - Calls, chat and Emails
- A willingness to solve problems for our customers
- A technology-centric background
- Previous advanced support experience with data-driven, web-based applications
- Strong logical, analytical and problem solving skills
- Excellent communication skills
- Work in night shifts - 9:30 PM to 6:30 AM
- Can work in a fast paced, ever changing, start-up environment
Benefits
- Attractive compensation
- Medical coverage for yourself and your immediate family
- Access to regular yoga, meditation, breathwork, and stress management sessions
- Regular social activities, and opportunities to give back through social work and community initiatives
