Product Support Engineer - Undersea Dominance

Costa Mesa · Costa Mesa, CA (OC-00) · USD 132,000-175,000 · 5+ years experience · Full-time · Posted Oct 19, 2026

At a glance

Product Support Engineering maximizes the operational availability of the Dive-XL fleet by bridging the gap between field teams and engineering.
The team responds to unexpected issues at sea or in maintenance, conducts root cause analysis, and drives reliability and supportability improvements.

Provide on-call engineering support to the teams operating and maintaining fielded AUVs, including outside business hours on a rotating roster
Establish what happened from logs, telemetry, configuration and maintenance history, bound the issue to a subsystem and failure mode and define workarounds that restore capability
Plan and lead root cause investigations to a defensible conclusion — systemic or isolated, and whether design, production, maintenance or operation induced
Chair Material Review Board dispositions and manage fleet-wide system limitations, including whether to operate in a degraded state
Turn fleet data into engineering recommendations and requirements, and drive those changes through the design teams
Build the monitoring, alerting and diagnostic tooling that surfaces problems before the field reports them, and the runbooks and knowledge base that shorten every response
Author and distribute service bulletins, and track incorporation across the fleet to completion
Create or approve operations, troubleshooting, incident response and maintenance publications
Govern the as-maintained configuration and SBOM

A genuine interest and 5+ years of professional experience in software, electrical, mechanical, mechatronic or systems engineering on complex systems
Demonstrated ability to independently root cause difficult, ambiguous faults from limited or conflicting data
Hands-on experience with real hardware in an operational, field, integration and test, production or maintenance environment
Sound engineering judgment under time pressure, including assessing the acceptability of degraded operation
Strong coordination and communication, able to own an issue, manage stakeholders and drive it to resolution or a clean handover, and to explain a technical finding to engineers and non-engineers
Experience with configuration management, engineering change processes, and fleet-wide change incorporation
A sincere commitment to a positive, inclusive, and collaborative culture
Ability to obtain and maintain a U.S. Secret security clearance

Experience with robotic and/or autonomous systems within the maritime environment is advantageous

Highly competitive equity grants included in the majority of full time offers
Top-tier benefits for full-time employees supporting health, recovery, and whatever comes next