Program Manager, Business Practices

San Francisco · US · 7+ years experience · Posted Sep 25, 2026

At a glance

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

The Program Manager for Business Practices will establish, manage, and improve policies and processes to enhance deal quality and velocity.
This role focuses on solving go-to-market deal lifecycle challenges to create scalable and efficient commercial activities.
The position involves managing global-scale programs and engaging with cross-functional stakeholders to drive transformation.

Build and drive large-scale deal lifecycle transformation program changes end-to-end.
Marshal cross-functional support and resources to accomplish program goals.
Own Business Practices’ CPQ governance across the deal lifecycle.
Coordinate UAT for new features and ensure GA products are available in CPQ.
Establish scalable best practices for evaluating and prioritizing new CPQ requests.
Manage or coordinate change management activities including stakeholder engagement, communication planning, and enablement.
Develop collaborative relationships with stakeholders across all levels and functions.
Proactively identify deal lifecycle improvement opportunities spanning strategy, people, policy, process, and technology.
Prioritize projects and synthesize data to guide strategy and decision-making.
Make executive-level recommendations and drive decisions.

Strong track record of delivering global, complex enterprise deal lifecycle or commercial transformation programs.
Experience with deal management processes, root cause analysis, and commercial agreements.
7+ years of experience in program management, business operations, management consulting, or a related discipline.
Ability to work under pressure with adaptability in a fast-paced environment.
Ability to diagnose, simplify, and structure problems while maintaining attention to detail.
Excellent analytical, presentation, and communication skills with experience influencing executive stakeholders.
Comfort with Excel and/or Google Sheets for analyzing large datasets.
Prior experience with Salesforce, CPQ, Deal Approval, and Contract Lifecycle Management tools.