At a glance
- Workplace
- Hybrid
- Location
- Hamburg, Berlin · DTDE
About the role
- As a Technical Program Manager at DEPT, you take end-to-end responsibility for the successful delivery of complex client programs, ranging from ongoing projects to acting as a trusted advisor to senior client stakeholders.
- You oversee large programmes of work to create technical solutions that enhance customers’ experience across digital platforms while acting as the central point of contact for your client.
- The role combines strategic oversight with hands-on execution within the Experience & Engineering team in Germany.
Responsibilities
- Full accountability for the successful delivery of one or more strategic client programmes.
- Primary point of contact for the client – on operational, tactical, and strategic levels, including escalation management.
- Lead and coordinate multiple parallel projects through your project management team.
- Identify risks, dependencies, and opportunities across the client landscape and proactively drive solutions.
- Build and develop high-performing, self-organized delivery teams with a strong focus on collaboration and quality.
- Collaborate closely with in-house experts (UX, UI, Dev, QA) and manage external vendors as needed.
- Ensure end-to-end delivery ownership including budget, forecasting, resource planning, and quality assurance.
- Continuously improve delivery structures, methodologies, and tools.
Requirements
- Proven previous experience in a senior project or program management role, ideally in a digital agency or e-commerce environment delivering large scale digital, technical solutions.
- Proven track record managing complex, cross-functional client programmes.
- Strong understanding of digital products, platforms, and technical frameworks – you speak the language of UX, Dev, and business alike.
- Excellent communication and stakeholder management skills – you build trust, challenge constructively, and lead with clarity.
- Experience working with a wide range of internal and external stakeholders, including C-level clients.
- Expertise in agile and/or traditional project management methods and tools.
- High level of ownership, structure, and quality awareness.
- Working proficiency in English and German is required.
Preferred qualifications
- Experience in mentoring or managing project managers is a plus.
Benefits
- Company pension scheme
- Lease bike options / JobRad
- 25% subsidy for the Deutschlandticket
- Occasional breakfast/lunch at the office and Smoothie Tuesdays
- Contribution to your health through the OpenUp platform
- €50 personal monthly allowance via dedicated benefits apps for use across daily expenses and lifestyle perks
- Future Bens - Exclusive access to sustainable, healthy products at attractive deals
- Social events and organised activities
- Global annual DEPT® Cares Month
Workplace
- Flexible, hybrid working policy (1-2 days at the office, depending on location)
Skills
- UX
- UI
- Dev
- QA
- Agile
