At a glance
- Workplace
- Hybrid
- Location
- Portsmouth, NH
About the role
- The Program Manager will lead the end-to-end planning, execution, and delivery of complex cross-functional programs and projects. This role operates within a fast-paced product environment, coordinating across Product, Technology, and other business functions to drive initiatives involving customers and partners.
Responsibilities
- Lead end-to-end planning, execution, and delivery of complex cross-functional programs and projects.
- Define program/project scope, success metrics, deliverables, timelines, and governance frameworks.
- Maintain delivery momentum through proactive risk, issue, and dependency management.
- Drive operational excellence by continuously improving processes, tools, and reporting practices.
- Implement effective governance structures such as steering committees and working groups.
- Establish clear cross-functional communication models and operating rhythms.
- Monitor and report on program and project performance to support decision-making.
- Lead and facilitate project and program retrospectives to identify lessons learned.
- Support Product teams with key program and project administration.
- Lead change-management activities to drive adoption of new processes and technologies.
Requirements
- Bachelor’s degree or equivalent experience.
- 3 to 5 years or more of hands-on program or project management experience.
- Proven success operating across all levels and functions within an organization.
- Demonstrated success delivering outcomes in a matrixed, fast-paced environment.
- Strong ability to lead and collaborate across cross-functional teams.
- Ability to build strong relationships, negotiate priorities, and influence decisions.
- Solid understanding of project and program management methodologies such as Waterfall, Agile, and hybrid models.
- Strong organizational and planning skills with attention to detail.
- Good understanding of the product development lifecycle, including Scrum and Kanban.
- Excellent written and verbal communication skills tailored to technical and non-technical audiences.
Preferred qualifications
- Background in SaaS or cloud-based products.
Skills
- JIRA
- Confluence
- MS Office
- Waterfall
- Agile
- Scrum
- Kanban
