Real Time Analyst (RTA) Manager | Onsite - Pittsburgh

Pittsburgh · 5+ years experience · Onsite · Posted Sep 29, 2026

At a glance

The Real Time Analyst (RTA) Manager is a player-coach role responsible for managing a team of 6–8 Real-Time Analysts while maintaining hands-on oversight of intraday operations.
This position focuses on keeping intraday performance on track, developing team members, and improving operational playbooks and analytical capabilities.

Lead, coach, and develop a team of 6–8 Real-Time Analysts.
Manage the full people management lifecycle including hiring, onboarding, performance reviews, and disciplinary actions.
Set performance expectations, provide feedback, and conduct structured 1:1s.
Serve as a point of escalation and decision-maker during high-pressure intraday situations.
Monitor real-time pharmacy performance using Assembled, RxOS, and custom dashboards.
Identify and communicate intraday staffing gaps, risks, and opportunities to operations leadership.
Execute adjustments such as labor reallocations, break/lunch changes, overtime, or VTO.
Maintain real-time tracking reports and dashboards for performance visibility.
Evolve real-time playbooks, SOPs, and best practices.
Represent the RTA function in daily and weekly operational reviews.

5+ years of experience in Workforce Management (WFM).
At least 1 year of experience in an RTA position.
At least 3 years of experience in a supervisory role.
Demonstrated experience managing people through the full performance lifecycle.
Proficiency with WFM tools.
Strong analytical skills with proficiency in Excel or Google Sheets.
Excellent written and verbal communication skills.
Proven ability to multitask, prioritize, and make sound decisions under pressure.
Detail-oriented, proactive, and highly adaptable.