Recepcionista de Academia - Soho House São Paulo
Soho House São Paulo, Rua São Carlos do Pinhal, 764 - Bela Vista, São Paulo - SP, 01332 000 · Soho House São Paulo · Posted Oct 5, 2026
At a glance
- Location
- Soho House São Paulo, Rua São Carlos do Pinhal, 764 - Bela Vista, São Paulo - SP, 01332 000 · Soho House São Paulo
About the role
- The Gym Receptionist at Soho House São Paulo is responsible for welcoming members and guests, managing gym operations, and maintaining a high standard of service. This role involves coordinating personal training sessions, handling inquiries, and ensuring the gym environment remains clean, safe, and welcoming.
Responsibilities
- Greet members by name and check in guests for training sessions or facility use.
- Manage high-volume phone lines and direct inquiries regarding gym services, deliveries, and messages.
- Schedule and track personal training sessions and maintain appointment calendars.
- Provide information on training options, operating hours, and amenity pricing.
- Document and track member inquiries, complaints, lost items, and repair requests.
- Assist members with Technogym equipment and maintain a clean, sanitary, and safe work environment.
- Address member concerns in real-time and escalate issues to management when necessary.
- Collaborate with management by reporting feedback and potential issues.
- Monitor and enforce health and safety policies, including IIPP and allergy procedures.
- Train other team members and share knowledge regarding House Gym operations.
Requirements
- Previous experience in a similar role.
- Experience handling high-volume phone lines.
- Ability to resolve problems and manage conflicts.
- Strong attention to detail and multitasking skills in a high-volume environment.
- Excellent communication skills with the ability to follow written and verbal instructions.
- Availability to work nights, weekends, and holidays as required.
