Recruiting Operations and Transformation Lead

Denver, CO - Hybrid · New York, NY - Hybrid · San Francisco, CA - Hybrid · 5+ years experience · Hybrid · Posted Oct 2, 2026

At a glance

Experience: 5+ years experience
Workplace: Hybrid
Location: Denver, CO - Hybrid · New York, NY - Hybrid · San Francisco, CA - Hybrid

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.
AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

The Recruiting Operations and Transformation Lead will spearhead the evolution of the recruiting ecosystem by identifying opportunities to simplify, standardize, and automate processes.
This role sits at the intersection of strategy, technology, and operations, reporting into the People Operations, Services & Technology (POST) organization.
The lead will oversee Recruiting Operations and Candidate Experience teams while partnering across the business to redesign hiring workflows from requisition to onboarding.

Develop and execute a multi-year strategy for transforming recruiting processes.
Analyze end-to-end candidate and hiring lifecycle workflows to identify friction and inefficiencies.
Redesign processes using Lean, service design, and automation principles.
Consult with technical partners to integrate AI and agentic solutions into recruiting workflows.
Build business cases to quantify operational impact, experience improvements, and ROI.
Partner with Recruiting leadership to define, track, and report on recruiting metrics.
Oversee core recruiting workflows, including requisition management and interview/offer processing.
Lead the team responsible for candidate-facing support and experience.
Define operational standards, process ownership, and governance across Recruiting operations.
Lead and coach managers and individual contributors across Recruiting Operations and Candidate Experience.

10+ years of experience in Recruiting Operations, Talent Acquisition Operations, Business Operations, Process Excellence, Consulting, or related fields.
5+ years leading managers and operational teams.
Demonstrated success leading enterprise-scale process transformation initiatives.
Experience managing recruiting operations, candidate experience/support, or similar service organizations.
Strong understanding of recruiting technology ecosystems (Greenhouse or comparable ATS, sourcing tools, scheduling/case management platforms).
Experience applying Lean, Six Sigma, business process management, or operational excellence methodologies.
Strong analytical skills with the ability to use operational metrics to drive decisions.
Proven ability to influence senior leaders without direct authority.
Excellent executive communication and stakeholder management skills.

Experience in high-growth technology companies.
Experience implementing recruiting technology or enterprise workflow platforms.
Familiarity with AI-enabled recruiting automation and candidate support technologies.
Lean Six Sigma certification or equivalent operational excellence training.
Experience leading organizational change and large cross-functional programs.

Hybrid role requiring onsite presence Tuesday and Wednesday.
Office locations: Denver, CO; New York, NY; San Francisco, CA.
Requires a secure, reliable, and consistent internet connection for non-office days.