Relationship Manager, Big Business Banking
UT - Cottonwood Heights · FL - Jacksonville · 5+ years experience · Full-time · Remote · Posted Sep 29, 2026
At a glance
- Experience
- 5+ years experience
- Employment
- Full-time
- Workplace
- Remote
- Location
- UT - Cottonwood Heights · FL - Jacksonville
About the role
- The Relationship Manager is a part of the Commercial Operations - Cash Management Implementation & Client Servicing team and is the direct contact for white glove support and servicing of commercial clients for their cash management and funds transfer services.
- This role partners with clients to understand their financial, operational, and treasury needs while delivering tailored banking and payment solutions.
- The Relationship manager will perform annual reviews of client relationships and recommend additional products and services to support the growing banking needs of clients.
Responsibilities
- Primary and centralized white glove servicing for existing commercial clients on all cash management and account-related matters
- Coordinate and manage resolution of service requests, issues, and inquiries by partnering with all internal teams
- Provide ongoing support for cash management products including ACH, wires, online banking, and APIs
- Proactively monitor client service needs and ensure timely follow-up, communication, and issue resolution
- Guide clients through product enhancements, service modifications, and system updates
- Facilitate onboarding of additional services, managing documentation, setup coordination, and client training
- Maintain detailed records of client interactions, service changes, and support cases in CRM systems
Requirements
- Minimum of 5+ years of relevant relationship management experience
- Deep understanding of banking and electronic payments
- Strong written and communication skills
- Strong relationship management and client servicing skills
- Strong organizational and problem solving skills
Preferred qualifications
- Bachelor's Degree in Business Administration preferred
Workplace
- We are unable to accommodate remote work from Hawaii, Alaska or Puerto Rico at this time.
Skills
- ACH
- Wires
- Online Banking
- APIs
- CRM
