Regional Associate, Cross Border (Sea Freight)

Subang Jaya, Selangor, Malaysia · 1-2 years experience · Onsite · Posted Oct 6, 2026

At a glance

Ninja Van is seeking a Regional Associate for Cross Border Sea Freight to act as the primary operational liaison for shipments between internal teams, external customers, and logistics vendors.
The role involves coordinating end-to-end daily sea freight operations, managing documentation, and ensuring smooth execution of orders.

Act as the primary operational liaison for sea freight & cross-border trucking shipments between internal commercial/sales teams, external customers, and logistics vendors.
Coordinate end-to-end daily sea freight operations, covering freight bookings, haulage, B/L draft preparation, customer billing, and value-added services.
Provide customers with accurate and up-to-date information on shipment status, schedules, and documentation requirements.
Respond to customer inquiries via phone, email, or in-person in a timely and professional manner.
Coordinate with internal departments (e.g., Solution, Sales, and Finance) to ensure smooth execution of orders.
Update FMS system timely.
Validate supplier/agent invoice and submit to finance timely.
Handle customer complaints and complex issues, providing effective and timely resolutions.
Ensure all necessary documentation (e.g., B/L, customs forms, ISF Filing, AMS Filing, Shipping note, booking confirmation etc.) is completed accurately and submitted on time.
Prepare, verify & process customs declaration documents (ie: K1, K2, K3, K8, K9, ZB1, ZB4 and etc.)

1–2 years of operational or customer service experience in sea freight/freight forwarding.
Good understanding of basic import and export documentation and sea freight workflows.
Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
In-depth knowledge of international sea freight shipping regulations and documentation.
Good problem-solving skills.
Ability to work under pressure and manage multiple priorities.
Customer-focused with a commitment to delivering high-quality service.
Detail-oriented, eager to learn, strong organizational and analytical skills.
Proactive and self-motivated with a strategic mindset.
Familiar with Royal Malaysian Customs Department (JKDM) procedures and requirements.

Familiarity with Malaysia customs clearance processes (import/export) and hands-on experience preparing customs declaration documents/paperwork for client review is a strong plus.
Prefer candidates who hold a relevant Customs licence/certification (e.g., KLK) and have hands-on experience in customs clearance
Prefer candidates who are able to read and write in Mandarin, as the role requires frequent communication and coordination with China.