At a glance
- Experience
- 2+ years experience
- Employment
- Full-time
- Workplace
- Onsite
- Location
- Austin, TX
About the role
- The Renewals Manager oversees the entire renewal lifecycle for SMB and Mid-Market customers to ensure smooth, timely renewals.
- This role focuses on reducing churn risk, maximizing retention, and uncovering expansion opportunities within the Customer Success organization.
- The position involves cross-functional collaboration with Sales, Finance, and Legal to drive strategy and strengthen customer relationships.
Responsibilities
- Own the end-to-end renewal lifecycle for SMB and Mid-Market customers.
- Engage stakeholders to gather requirements and clear roadblocks.
- Craft proposals and negotiate terms while partnering with Finance and Legal.
- Surface insights and act as the voice of the customer when risk is identified.
- Spot at-risk customers early and forecast accurately to prevent churn.
- Track churn trends and competitive intel to inform strategy.
- Drive multi-year renewals to stabilize revenue.
- Identify cross-sell and expansion opportunities.
- Partner across Sales, CS, Product, and Finance to ensure smooth renewals.
- Improve playbooks, processes, and tools as the company scales.
Requirements
- 2+ years of experience in Renewals Management, Customer Success, or Account Management.
- Experience in SaaS B2B with closing responsibilities.
- Proven track record of meeting or exceeding quotas and expansion goals.
- Experience partnering with procurement and legal teams through complex contract cycles.
- Proficiency with Salesforce and other CRM tools.
- Ability to manage a pipeline mixing fast-moving transactions with strategic renewals.
- Analytical skills to turn customer data into actionable strategies.
- Success managing renewals with multiple stakeholders including executives.
Benefits
- Ownership of your book of business
- High visibility and impact on a growing company
- Collaboration with talented teammates
- Mentorship, training, and professional development
Workplace
- This is an onsite position.
- Requires at least 4 days a week (Monday - Thursday) in the Austin, Texas office.
Skills
- Salesforce
- Vitally
- CRM
- SaaS
- B2B
