At a glance
- Experience
- 5-7 years experience
- Workplace
- Remote
- Location
- US
About the role
- As part of the Collections team, the Repossession Coordinator manages key activities across Oportun’s repossession and remarketing process.
- The role supports members with delinquent accounts while coordinating timely, accurate actions with internal partners and third-party vendors.
Responsibilities
- Provide support and guidance to members with delinquent accounts who may be eligible for repossession, ensuring clear and respectful communication throughout the process.
- Coordinate repossession and remarketing activities with members, internal business partners, and third-party vendors to support timely and accurate execution.
- Complete required account reviews, letters, scrubs, and other operational steps associated with repossession and remarketing.
- Monitor repossession and remarketing inventory and account status, identifying issues and escalating or routing them accurately to the appropriate partners.
- Communicate and collaborate effectively with business partners to resolve workflow issues and keep repossession and remarketing activities moving.
- Maintain current knowledge of applicable lending regulations and Oportun policies and apply them consistently in day-to-day work.
Requirements
- 5–7 years of collections experience
- 5–7 years of repossession experience
- Demonstrated strong problem-solving skills, attention to detail, and the ability to manage multiple priorities
- Effective communication and collaboration with members, business partners, and third-party vendors
- Working knowledge of applicable lending regulations and the ability to follow established policies and procedures
Preferred qualifications
- Bilingual communication skills
- Experience supporting vehicle remarketing processes
- Familiarity with tools or systems used to manage collections, repossession, remarketing, or inventory workflows
- Experience using AI tools (ChatGPT, Copilot, or similar) to improve productivity
Benefits
- Medical, Dental & Vision Insurance
- 401(k) including company match
- Flexible PTO and Parental Leave
- Company-paid Life & Disability Insurance
Workplace
- Remote position (#LI-REMOTE)
Skills
- ChatGPT
- Copilot
