At a glance
- Location
- Boston · Remote
- Salary
- USD 80,000-128,000 · Base salary
About the role
- The Retail Solutions Engineer will join a founding team to support Toast's growth in the retail vertical.
- This role works cross-functionally with Sales and Product Management to ensure solutions are technically sound and scalable.
- The position requires driving revenue and acting as a product and application expert throughout the sales process.
Responsibilities
- Assist sales teams in presenting the Toast product and platform to prospects
- Become an expert in the product with complete knowledge of the technologies and the application software
- Learn to identify the prospect's business challenges and whether to position the value of the Toast platform and/or the partner ecosystem as a solution
- Clearly communicate gaps in product/market fit to Product Management and Product Marketing teams
- Work closely with Sales Enablement to provide training and product expertise
- Attend trade shows and other events as a Toast brand ambassador
- Work closely with Product Management, Sales Enablement, and Marketing teams
- Comfortable working in an entrepreneurial environment
Requirements
- Minimum one year Toast experience
- A working POS knowledge
- Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
- Ability to work closely with Product Management
- Ability to work with minimal supervision
- Ability to manage multiple customer implementations simultaneously working in a fast paced environment
- Strong problem solving/troubleshooting skills
- Excellent communication and customer service skills
Preferred qualifications
- Retail industry, Retail SaaS sales, or related industry experience preferred
- A strong spirit and energy to provide the best support in the retail industry
- Detail oriented
Benefits
- Cash compensation including overtime, bonus/commissions if eligible
- Equity
- Benefits
Workplace
- Embraces a hybrid work model that fosters in-person collaboration
Skills
- POS
- Retail SaaS
