Rider Onboarding Operations Representative
London, United Kingdom - Deliveroo · Full-time · Hybrid · Posted Sep 29, 2026
At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- London, United Kingdom - Deliveroo
About the role
- Join the Rider Onboarding and Compliance Team at Deliveroo to help applicants become riders and ensure fleet compliance.
- Own the rider onboarding journey end-to-end while monitoring supply pacing and pipeline metrics across assigned markets.
Responsibilities
- Own the rider onboarding journey end-to-end, removing friction for applicants and maintaining healthy rider fleet levels to meet customer demand.
- Monitor supply pacing and pipeline metrics across assigned markets, taking proactive steps to keep recruitment targets on track.
- Coordinate daily with external vendors and internal teams to align on operational focuses, track task completion, and resolve blockers.
- Audit and optimise onboarding workflows, identifying system inefficiencies and proposing practical solutions to improve funnel conversion.
- Support cross-market supply pipelines, acting as a reliable operational expert to assist various international markets with their unique onboarding flows.
Requirements
- Fluency in written and spoken English and French
- Proven ability to communicate clearly and concisely across diverse teams, stakeholders, and external vendor partners
- Strong process-orientation and attention to detail, with a track record of successfully managing and optimising complex workflows
- Demonstrated analytical and problem-solving skills, with the ability to identify operational bottlenecks and propose practical solutions
- Thrives in fast-paced, dynamic environments, showing adaptability to changing priorities and a continuous learning mindset
Workplace
- Hybrid workplace model with 3 days in office and 2 days remote
Skills
- Salesforce
- Google Sheets
