S&O Manager - Rider Fraud
London, United Kingdom - Deliveroo · 6+ years experience · Full-time · Hybrid · Posted Sep 29, 2026
At a glance
- Experience
- 6+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- London, United Kingdom - Deliveroo
About the role
- A key part of the role is turning insight into action by translating analysis into clear, proportionate policies and operational responses that protect platform integrity and customer outcomes.
- You will work closely with Legal, Public Policy, Product, Data Science and Operations to navigate complex legal and regulatory considerations and ensure our approach is effective, fair and robust.
Responsibilities
- Lead a programme of work to identify, assess and prioritise courier/rider fraud and abuse risks across Wolt and Deliveroo.
- Translate identified risks into proportionate policy, process and operational responses, balancing risk reduction with customer outcomes, courier/rider experience and business practicality.
- Lead the implementation, monitoring and ongoing refinement of fraud and abuse policies, with clear measures of effectiveness and residual risk.
- Ensure policy approaches are developed with appropriate consideration of legal, regulatory, compliance and reputational implications.
- Build a deep understanding of our courier/rider operating models, incentive structures and end-to-end journeys to identify where fraud or abuse risk may arise, using data, operational knowledge and structured, hypothesis-led analysis.
- Develop analytical approaches and key metrics to identify patterns, quantify impact, assess detection signals and measure the effectiveness of policy interventions over time.
- Define new policies, or revise existing ones, in response to identified risks that may negatively affect customers, couriers/riders, the platform or the wider business.
- Conduct impact and risk assessments, framing clear options and recommendations that consider effectiveness, operational feasibility, cost, legal and regulatory requirements, and potential unintended consequences.
- Partner closely with Legal, Public Policy, Product, Data Science, Trust and Operations teams to shape business requirements, implement agreed responses and resolve complex trade-offs.
- Establish effective ways of working across Wolt and Deliveroo so that emerging trends, priority risks and lessons from policy performance are identified early and shared with relevant stakeholders.
Requirements
- 6+ years’ experience in fraud, risk, compliance, policy, operations, consulting or a related field.
- Strong analytical and problem-solving skills, with the ability to combine data, operational context and judgement to identify root causes and prioritise action.
- Experience translating complex or ambiguous risk issues into practical policies, recommendations and implementation plans.
- Experience navigating complex legal and regulatory landscapes and working constructively with Legal and Public Policy stakeholders.
- Excellent communication and stakeholder-management skills, including the ability to influence senior and cross-functional stakeholders and challenge constructively when needed.
- Strong project-management skills, with the ability to manage multiple workstreams, prioritise effectively and drive delivery in a fast-paced environment.
- Comfortable using AI-enabled tools appropriately to support analysis, hypothesis generation and problem solving.
Benefits
- healthcare
- well-being
- parental leave
- pensions
- generous annual leave allowances, including time off to support a charitable cause of your choice
Workplace
- Hybrid (3 days per week in the London office required)
