Sales Engineer III (Customer Success)
Tokyo · 2+ years experience · Full-time · Hybrid · Posted Oct 8, 2026
At a glance
- Experience
- 2+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Tokyo
About Datadog
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
About the role
- Datadog Sales Engineers help qualify and close opportunities with customers and partners by providing technical expertise through sales presentations, product demonstrations, and supporting technical evaluations.
- Sales Engineers have a voice with the product team to help prioritize features based on input from customers, competitors, and partners.
- Additionally, you will work with various teams to resolve customer concerns, escalate bug issues, and serve as an ambassador for the brand.
Responsibilities
- Partner with the sales and customer success teams to articulate the overall Datadog value proposition, vision and strategy to customers
- Continually learn new technology to build competitive knowledge, technical skill, and credibility
- Deliver product and technical presentations with broad range of potential and existing clients
- Have a direct line of communication with the product team to collaborate on feature requests
- Help clients try and onboard the product and assist when they run into roadblocks
- Think creatively and help resolve the wide variety of technical challenges that may occur during the overall customer’s life cycle
Requirements
- Minimum 2+ years in Sales Engineering, Solutions Engineering along with either DevOps/SRE, or Platform Engineering
- Knowledgeable and experienced with DevOps monitoring, cloud architecture tools, and modern web development
- Thrives in a high velocity environment demonstrating experience with juggling a high number of concurrent engagements of varied size and complexity
- Enjoys collaborating and teaming with others
- Comfortable and confident in delivering technical presentations/demos
- Native-level Japanese proficiency (written and spoken) is required, as you will be communicating directly with customers in Japan
- Able to think creatively about a wide variety of challenges
- Enjoys a hybrid office culture and spending time in-person at the Seoul office
- Able to travel up to 25% of the time
Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join Community Guilds and Inclusion Talks
Workplace
- Operates as a hybrid workplace
- Time required in-person at the Seoul office
- Able to travel up to 25% of the time
Skills
- DevOps
- SRE
- Platform Engineering
- Cloud Architecture
