At a glance
- Experience
- 3+ years experience
- Workplace
- Onsite
- Location
- Miami, FL
About Flow
- At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.
- Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.
About the role
- The Sales Manager (Leasing) is responsible for implementing a leasing strategy to maximize residential rental income.
- They will manage a team of leasing specialists to verify that the leasing strategy is being executed to plan and ensure that all leads are being fielded in a timely manner.
- This role will perform and communicate local market research to guide rental rates and concession offerings, as well as prepare all advertising materials needed with the assistance of the Community Manager.
Responsibilities
- Own the performance and development of the leasing team, establishing clear expectations and holding team members accountable to individual and team goals.
- Lead, coach, and develop Leasing Specialists through regular one-on-ones, observation, feedback, role-playing, mentorship, and hands-on training.
- Assist with recruiting, onboarding, training, developing, and retaining a diverse, high-performing team.
- Own the execution of the property’s leasing strategy and ensure the team is aligned with Flow’s occupancy, leasing, revenue, and performance goals.
- Ensure all leads are being responded to and followed up with in a timely and effective manner.
- Perform general leasing responsibilities when needed, including tours, prospect communication, follow-up, lease execution, and closing.
- Conduct local market and competitive research to identify trends and opportunities that can improve leasing performance.
- Establish relationships with major corporations, local businesses, preferred employers, and other community partners to generate leasing opportunities.
- Address customer concerns and escalations effectively and partner with property leadership when appropriate.
- Maintain accurate leasing reports and communicate performance, market insights, and opportunities to property and regional leadership.
Requirements
- 3+ years of experience in leasing, sales, multifamily, residential real estate, hospitality, retail, or a related customer-facing industry, with experience leading or managing a team.
- Demonstrated ability to coach, develop, and motivate a team while driving performance against business goals.
- Strong understanding of sales, leasing, customer experience, and performance management.
- Strong verbal and written communication skills with the ability to build trust and effectively communicate with team members, customers, and business partners.
- Highly organized, accountable, and comfortable working in a fast-paced, constantly changing environment.
- Strong judgment and problem-solving skills with the ability to make decisions, navigate challenges, and hold others accountable.
- Proficiency with Google Workspace and Microsoft Office.
- Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Preferred qualifications
- Experience in Class A multifamily, high-rise, luxury residential, hospitality, or another high-touch customer experience environment preferred.
- Spanish language skills are a plus.
Benefits
- Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits
- On-staff doctor
- Free therapy through SpringHealth
- Acupuncture
- Employee Assistance Program
- PTO and paid holidays
- 401(k) retirement plan
- Healthcare and dependent care FSAs
- HSA-compatible plan options with annual employer HSA funding
- Pre-tax commuter benefits
Skills
- Google Workspace
- Microsoft Office
