Sales & Operations Professionals - Fintech
Istanbul / Maslak · 6+ years experience · Full-time · Hybrid · Posted Oct 20, 2026
At a glance
- Experience
- 6+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Istanbul / Maslak
About the role
- TrendPay designs and manages end-to-end payment solutions for millions of users globally.
- The team is focused on building secure, fast, and reliable payment infrastructure for the future of digital commerce.
Responsibilities
- Manage end-to-end merchant and corporate customer onboarding processes, including KYB documentation, contract administration, account setup and required internal approvals.
- Execute end-to-end corporate gift card order operations, including order validation, pricing and payment verification, code generation/allocation, delivery and fulfillment confirmation.
- Manage post-sales operational requests from corporate customers, B2B2C partners and internal sales teams, including order tracking, code delivery, redemption inquiries and issue resolution.
- Coordinate invoicing, payment collection, account reconciliation and discrepancy resolution processes with Finance and other relevant stakeholders.
- Implement operational controls to prevent duplicate orders, incorrect code issuance, unauthorized deliveries, payment discrepancies and potential fraud or misuse.
- Monitor operational performance and service level agreements (SLAs) across sales channels, identifying bottlenecks and ensuring timely resolution of pending transactions and customer requests.
- Maintain accurate operational records and prepare regular reports on onboarding, orders, fulfillment, reconciliation and service performance.
- Identify and drive process improvements, automation and self-service initiatives to increase operational efficiency, reduce manual workload and improve scalability.
- Collaborate with Account Management, Finance, Compliance, Product and Technology teams to ensure seamless execution of commercial agreements and operational processes.
Requirements
- Bachelor's degree from a reputable university
- Min 6 years of experience in corporate customer management and sales (preferably worked in loyalty programs with gift card rewards)
- Written and verbal communication skills with the ability to persuade, convince and explain complex concepts in a simple manner
- Self-motivated, results driven, and autonomous taking responsibility for achieving your targets
- Proven track record in ability to generate business
- Good network in the channels as well as the key customers on the market
- Good command of MS Office applications
- Analytical thinker and advanced Excel skills
- Good in English communication
Benefits
- Customizable FlexBenefits budget
- Daily meal allowance
- Health insurance package with spouse or children extension options
- Fuel support or Trendyol shopping credits
- Extended health package including annual mini health screenings
- Access to location-based in-house doctors, psychologist and dietitian support
- HPV vaccination coverage
- Personalized training allowance and learning opportunities
- Learning Management System (LMS) access
Workplace
- A hybrid working model with flexibility
Skills
- MS Office
- Excel
