Seasonal Personalization & Order Support Representative - 2026
Remote · Remote · Posted Sep 29, 2026
At a glance
- Workplace
- Remote
- Location
- Remote
About Minted
- Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.
- We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.
- At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.
- Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.
- We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.
- Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.
About the role
- The Seasonal Personalization & Order Support Representative provides elevated, unscripted customer service for a premium design marketplace.
- This remote role involves managing pre- and post-order inquiries across multiple channels, including phone, email, live chat, and social media.
- The position runs from September through December 2026 and requires working within a small, collaborative pod structure.
Responsibilities
- Handle phone, email, live chat, and social media interactions with ownership and warmth.
- Resolve unique customer concerns and fulfillment challenges without relying on rigid scripts.
- Manage multi-system workflows by cross-referencing order information, design files, and inventory tools.
- Document customer interactions accurately within Salesforce or other CRM platforms.
- Identify operational errors or platform friction points and share insights with leadership.
- Maintain high-quality service standards while managing time-sensitive holiday timelines.
- Participate in regular 1:1s and on-camera video huddles with a Team Supervisor.
- Process order adaptations on the fly while navigating web-based tools.
- Translate feedback into improved queue performance and workflow adjustments.
Requirements
- Must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI.
- Bachelor’s degree or equivalent work experience.
- Ability to communicate effectively in English, both verbally and in writing.
- Experience working with high-end customers with accountability for owning and solving problems.
- Experience handling inbound contact volume and managing contact queues.
- Excellent written communication skills without relying on canned templates.
- High attention to detail and cognitive stamina to context-switch between platforms.
- Ability to work a set schedule that includes some evenings and weekends.
- Comfortable with camera-on team connections and open feedback.
Preferred qualifications
- Experience with design-related work and fulfillment such as photo printing or design files.
- Aptitude for design- or technical-related issues.
- Experience using omni-channel CRM platforms like Salesforce or Zendesk.
- Experience learning non-intuitive or legacy technologies quickly.
Workplace
- Remote role.
Skills
- Salesforce
- CRM
