Senior Account Manager – Chicago
Chicago · USD 140,500-175,000 · 8+ years experience · Hybrid · Posted Oct 1, 2026
At a glance
- Experience
- 8+ years experience
- Workplace
- Hybrid
- Location
- Chicago
- Salary
- USD 140,500-175,000 · Base salary
About the role
- The Senior Account Manager joins the Direct & Programmatic Demand team to manage post-sale account health, retention, and growth for agencies and advertisers.
- Working in a paired pod with a Sales Manager, this role oversees new customer onboarding, campaign optimization, and the identification of upsell and cross-sell opportunities.
- The position serves as a primary client contact, coordinating internal cross-functional teams to ensure successful campaign delivery and revenue performance.
Responsibilities
- Onboard new advertiser customers onto InMobi and Glance ad systems.
- Manage end-to-end delivery and KPI optimization for deals sold by Sales Manager partners.
- Act as the day-to-day point of contact for clients post-sale, managing account retention and growth plans.
- Own upsell and cross-sell goals and track activities in Salesforce.
- Partner with Sales Managers to co-own long-term account strategy and provide data-driven recommendations.
- Lead campaign analysis, reviews, and consultative check-ins including QBRs.
- Manage the full solution lifecycle from pre-sale media planning support to post-campaign reporting.
- Collaborate cross-functionally with product, ad operations, creative, and technical account management teams.
- Troubleshoot campaign issues and liaise with third-party partners like DSPs and measurement vendors.
- Surface marketplace feedback and client insights to inform product and go-to-market strategy.
Requirements
- 8+ years of overall client success or account management experience.
- At least 4 years of experience in digital and/or programmatic advertising.
- Proven track record of owning post-sale account health and driving retention and growth.
- Experience carrying or contributing to an upsell/renewal target.
- Demonstrated success partnering with cross-functional teams such as Sales, Ad Ops, and Product.
- Proficiency with Salesforce, Microsoft Excel, PowerPoint, and analytics/BI tools.
- Strong analytical skills with the ability to interpret campaign data and identify performance trends.
- Excellent organizational and time-management skills.
- Willingness to work with global teams across several time zones.
- Bachelor's degree or equivalent practical experience.
Preferred qualifications
- Hands-on experience with major DSPs and platforms such as The Trade Desk (TTD), DV360, and Amazon DSP.
Benefits
- Competitive salary and RSU grant
- Medical, dental, and vision insurance
- Company-matched HSA
- 401(k) company match
- Vacation time, sick days, and company-wide holidays
- Maternity and paternity leave
- Wellness stipend
- Daily free lunch in office
- Pet insurance policy
- Employee Assistance Program (EAP)
Workplace
- Role is based in Chicago, IL.
- Some travel may be required for client meetings and events.
- Flexible working hours.
Skills
- Salesforce
- Microsoft Excel
- PowerPoint
- BI Tools
- The Trade Desk
- DV360
- Amazon DSP
- Programmatic Advertising
