Senior Analyst - Client Servicing
Mumbai · 3-5 years experience · Full-time · Hybrid · Posted Sep 28, 2026
At a glance
- Experience
- 3-5 years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Mumbai
About the role
- The Senior Analyst - Client Servicing will support enterprise clients in the US region.
- The role focuses on delivering exceptional client experiences, resolving queries, and ensuring smooth onboarding and ongoing support.
- This position requires working in India night shifts to align with US business hours.
Responsibilities
- Act as the primary point of contact for client inquiries.
- Troubleshoot issues and coordinate with internal teams for resolution.
- Assist in onboarding new clients to ensure a seamless transition.
- Provide continuous support to meet client objectives.
- Communicate product updates, enhancements, and industry developments.
- Gather feedback to improve services.
- Track client performance metrics and analyze trends.
- Provide actionable insights to improve satisfaction and retention.
- Work closely with Operations, Compliance, Product, and Tech teams to address client needs.
- Manage escalations.
Requirements
- Bachelor’s degree.
- 3–5 years of experience in client servicing.
- Strong communication and interpersonal skills.
- Empathy and active listening.
- Ability to multitask and prioritize in a fast-paced environment.
- Must be flexible to work in US shifts (7 PM – 7 AM IST).
Preferred qualifications
- Experience in B2B/Enterprise payments.
- Familiarity with payment processing technologies.
- Familiarity with Global domestic payment systems.
Benefits
- Competitive salaries
- Performance bonuses
- Sales commissions
- Equity for specific roles
- Recognition programs
- Medical coverage
- 24/7 employee assistance program
- Generous vacation programs including year-end shut down
- Role-specific training
- Learning stipend
Workplace
- Flexible hybrid working environment (3 days per week in the office).
