Senior CDD Risk Analyst, Onboarding
Singapore · 6+ years experience · Remote · Posted Oct 10, 2026
At a glance
- Experience
- 6+ years experience
- Workplace
- Remote
- Location
- Singapore
About the role
- Our Direct Customer Onboarding (CDD) team is seeking an experienced Senior CDD Risk Analyst with a strong compliance background and deep CDD expertise.
- In this role, your core focus centers on two key pillars: leading quality improvements (and quality control processes sign-offs) and directly managing high-complexity enterprise onboarding cases.
- Additionally, you will serve as a Subject Matter Expert (SME) and mentor, actively helping to upskill the team while collaborating cross-functionally with Quality Assurance, Compliance, and Commercial teams.
Responsibilities
- Autonomously lead the onboarding process for Adyen’s most strategic and complex enterprise merchants.
- Conduct multi-jurisdictional due diligence, dissecting opaque corporate structures, and mitigating risks associated with PEPs, sanctions, adverse media, and high-risk industries.
- Translate complex second-line compliance policies into actionable first-line operational procedures and lead calibration sessions to ensure consistent application across the team.
- Maintain a 100% quality assurance score on personal case execution while serving as a key escalation point and actively executing quality control (QC) processes on team level.
- Analyze case review trends to identify systemic gaps, update Standard Operating Procedures and facilitate team calibration and knowledge-sharing sessions.
- Proactively identify operational bottlenecks, redundancies, and friction points across the end-to-end merchant lifecycle.
- Collaborate cross-functionally with Product, Engineering, Compliance, and Operations to optimize workflows, improve tooling capabilities, and automate manual controls.
- Partner with Commercial, Sales, and Account Management teams during high-stakes negotiations and merchant escalations.
- Actively participate in merchant and commercial calls to understand their business setups firsthand, clearly explain compliance requirements, and design practical, compliant pathways to successful onboarding.
- Mentor a cohort of CDD analysts, acting as a go-to expert for complex case guidance and fostering a culture of proactive risk ownership.
Requirements
- 6+ years experience in CDD, KYC/EDD operations or Second Line Risk or Compliance role within a FinTech, Payment Service provider, or Financial Institution.
- Proven mastery in evaluating complex risk scenarios beyond standard checklists.
- Deep experience navigating challenges such as layered corporate structures, offshore/nominee entities, UBO transparency, high-risk business models, scheme rules, and multi-jurisdictional AML/CFT standards.
- Proven track record of navigating complex commercial dynamics and high-pressure go-live targets without compromising risk controls.
- Experienced in direct customer interactions and merchant-facing roles, effectively bridging complex compliance requirements with commercial discussions and operational needs.
- Analytical mindset proficient in leveraging data and analytics to identify root causes of onboarding friction, contributing directly to automation and tooling enhancements.
- High autonomy, resilience, and clear written and verbal communication skills.
Preferred qualifications
- Prior experience as a Quality Checker or QA auditor in 1st/2nd Line functions is highly preferred.
Workplace
- This role is based out of the Singapore office.
- Office-first company and value in-person collaboration; remote-only roles are not offered.
