Senior Client Services Project Manager

USA - Atlanta · 3-5 years experience · Posted Oct 20, 2026

At a glance

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

The Project Manager is a customer-facing position driving the deployment of the NiCE Evidencentral cloud-based evidence management solution.
The role leads customers through the deployment and digital transformation process from the time of sale to live operation.

Managing multiple, parallel projects through solution delivery using formal project planning techniques, including customer meetings, project plans, and action trackers.
Assisting the customers in understanding the decisions they need to make and their responsibilities in ensuring project success.
Using formal project planning/management applications and tools such as GANTT charts; defines and manages timelines, actions and activities; and understands the critical path of a project.
Ensuring project documentation is completed by all parties.
Providing daily direction, motivation, and support to project team.
Facilitating discussion of technical aspects of solution with the customer, solution architect and other stakeholders, ensuring a timely resolution of any issues or unexpected events.
Planning project contingencies and anticipates variations that may affect resources, successful implementation, and revenue recognition.
Identifying and categorizing acceptable levels of risk and potential impact of risk factors.
Managing customer escalations and raises issues internally to avoid or mitigate customer escalations.
Acting as liaison with other departments and traveling to client sites when needed.

BS/BA degree with relevant experience in Project Management, Consulting, Computer Science, Information Systems, or other applicable technical field, or relevant experience.
Project Management certification (PMI preferred).
Minimum 3-5 years’ experience in project planning/management for SaaS deployment or other relevant technology.
Understanding of Justice Information systems such as case management.
SaaS and Cloud systems experience.
Must possess strong communication and organizational skills and be capable of providing written and oral feedback in a timely manner.
Excellent analytical and problem-solving skills.
Process-oriented and able to meet rigorous documentation requirements.
Able to partner and align with clients delivering added value in every touch point of the relationship.
High level of accountability at the individual level; service and support that exceeds client needs.