Senior Content Business Analyst

Toronto · Canada · USD 96,000-120,000 · 5+ years experience · Posted Oct 14, 2026

At a glance

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog.

The Global Skills & Credentials organization is seeking a Senior Content Business Analyst to strengthen how we evaluate and improve the performance of our educational content.
In this role, you’ll transform complex data into clear insights and strategic recommendations that inform executive decision-making and contribute directly to the growth and efficiency of our content portfolio.
You’ll partner closely with finance, data science, data engineering, revenue operations, content strategy, and other cross-functional teams to analyze performance at both the individual course and portfolio levels.

Use advanced content analytics to answer critical business questions and guide strategic decisions related to content performance, learner engagement, and portfolio growth.
Develop, implement, and monitor detailed KPIs that accurately reflect the health and effectiveness of our courses, credentials, and programs in support of company-level OKRs.
Investigate and resolve legacy data challenges to unlock new analyses, reporting capabilities, and deeper views of content performance.
Partner closely with finance, content strategy, revenue operations, data science, data engineering, and other cross-functional teams to connect data insights with financial and operational priorities.
Leverage generative AI tools to automate and improve data analysis processes, making reporting and insight generation more efficient and effective.
Build polished presentations and clear storylines that explain trends, surface opportunities, and inspire action across large cross-functional teams and executive audiences.
Manage multiple analytical initiatives in a dynamic, fast-paced environment while maintaining accuracy, clarity, and strong stakeholder alignment.

5+ years of experience in business analysis, analytics, or a related discipline, preferably within a technology or education-focused environment.
Proficiency with data analysis and visualization tools.
Strong presentation and communication skills, with the ability to translate complex data into clear, actionable recommendations.
Experience using generative AI technologies to improve or automate data analysis processes.
Experience working cross-functionally with teams such as finance, strategy, operations, data science, or data engineering.
Strong problem-solving skills and the ability to manage multiple projects and priorities simultaneously.
Experience with business intelligence tools, Salesforce, spreadsheets, statistical software, and SQL.

Choose the best way to work, whether from home, an office, or a collaboration space.
Globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones.