At a glance
- Experience
- 7+ years experience
- Workplace
- Remote
- Location
- Seattle
About the role
- Our Senior Creative Program Manager is the operational engine behind Marketing's creative output.
- You will own how creative work is taken, prioritized, resourced, and delivered across brand, campaigns, product launches, web, and events, bringing structure, visibility, and best practices to a fast-moving, high-volume creative organization.
Responsibilities
- Own end-to-end delivery of complex, cross-functional creative programs — from intake and brief review through scoping, production, review, approval, and launch — with clear visibility into scope, timelines, dependencies, and resource needs.
- Develop program plans for major brand campaigns, product launches, events, and web initiatives, translating Marketing priorities into actionable creative roadmaps.
- Track milestones and deliverables, provide timely status updates to stakeholders and senior leaders, and proactively identify and mitigate risks.
- Partner with Creative leadership to run regular traffic, prioritization, and creative review cadences.
- Run and continuously improve the creative intake process, ensuring briefs are clear, complete, and tied to business goals before work begins.
- Build and maintain capacity and demand forecasts across internal designers, video and digital design teams, freelancers, and agency partners; recommend trade-offs and escalate constraints.
- Manage creative vendor and agency relationships, including SOWs, timelines, asset delivery, and budget tracking.
- Serve as the bridge between marketing strategy and creative execution, aligning with PMM, Campaigns, Brand, Events, and Web on priorities, timelines, and approval frameworks.
- Communicate program health, risks, and tradeoffs to senior leadership clearly and concisely, both in writing and in presentations.
- Define, document, and scale creative workflows, SOPs, and governance (briefing, versioning, approvals, asset management) that improve speed and quality.
Requirements
- 7+ years of program or project management experience in an in-house creative studio, brand/marketing team, or creative agency
- Proven experience managing complex, multi-stakeholder creative programs (brand campaigns, product launches, events, web, video, or content) from brief through delivery
- Experience building and running creative intake, resourcing, capacity planning, and review/approval processes
- Proficiency with work-management tools and methodologies (e.g., Airtable, Jira, Asana, Workfront, Google Sheets), and experience building dashboards or reporting on delivery performance
- Experience integrating AI tools into program management or creative workflows to increase efficiency
- Strong understanding of the creative production process, including design, copy, video, and web, and of realistic timelines and scoping
- Experience managing agency partners, freelancers, and external vendors, including scopes of work and budgets
- Outstanding organizational, communication, and interpersonal skills — written, verbal, and presentation — including the ability to influence senior stakeholders
- Proactive approach to identifying and resolving obstacles and risks in partnership with teams and stakeholders
Benefits
- Initial RSU grant with no vesting cliff and ongoing refresh opportunities tied to performance
- Professional development stipend
- Comprehensive health and parental leave plans
Workplace
- Remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area
- Working hours in the Pacific time zone and the ability to collaborate with colleagues across a variety of time zones
Skills
- Airtable
- Jira
- Asana
- Workfront
- Google Sheets
