Senior Customer Analyst

UK with travel · Verda Park · 2-4 years experience · Onsite · Posted Sep 29, 2026

At a glance

The Senior Customer Analyst will bridge the gap between customer data and real-world warehouse operations to inform product development.
This role involves conducting qualitative and quantitative research to validate product bets and improve the user experience for logistics technology.

Run contextual inquiry, operator and manager interviews, surveys, card sorts, and prototype and usability tests.
Combine on-site observations with Pendo and DexoryView usage data to validate site behavior against behavior at scale.
Pressure-test concepts with A/B tests, prototype tests, and interviews to validate or kill ideas.
Log structured operator and site-manager feedback and maintain the research repository.
Support market sizing and competitive mapping for specific themes.
Write clear, presentation-ready syntheses for internal and external stakeholders via Notion and Slack.
Maintain SurveyMonkey dashboards and co-maintain the research insights pipeline.
Co-design the AI enablement playbook for research, including workflows, prompts, and guardrails.
Co-develop UX content with the Lead and Commercial team.

2-4 years in research, qual/quant insight, or product/bet design.
Solid grounding in qualitative and quantitative methods.
Comfort with ambiguity from open questions through to early product bets.
Fluency with tools like Notion, SurveyMonkey, Slack, Pendo, and Basecamp.
Strong written and verbal synthesis skills.
Field experience in warehouses, logistics, manufacturing, healthcare operations, or similar.
Comfort working on a warehouse floor.
UX content skills, including capturing the voice of the user.