Senior Customer Engineer, Majors - TOLA
Hybrid · Houston, TX · Hybrid · Posted Oct 12, 2026
At a glance
- Workplace
- Hybrid
- Location
- Hybrid · Houston, TX
About Cloudflare
- At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
- At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
- Available Location: Houston, TX
About the role
- As a Senior Customer Engineer, Majors - TOLA at Cloudflare, you act as the core driver of the technical go-to-market strategy, serving as a trusted technical advisor and primary architect of the customer journey.
- You operate as a quota-carrying technologist bridging the gap between technical strategy and business value, guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion.
Responsibilities
- Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to Cloudflare architectures and bespoke solutions.
- Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations showing how Cloudflare solves specific performance, security, and reliability challenges.
- Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle.
- Provide oversight to technical onboarding and implementation while serving as the primary executive and engineering contact for the customer.
- Design structured migration and onboarding blueprints tailored to the customer’s environment and act as lead consultant for customer engineering teams.
- Carry a variable quota tied directly to new business acquisition and/or ongoing account growth to ensure platform adoption and revenue retention.
- Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
- Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses and sandbox provisioning.
- Partner closely with the Enablement Team to design, build, and govern technical resources, Standard Operating Procedures (SOPs), and architectural best practices.
Requirements
- Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer.
- Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
- Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives.
- Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.
- Demonstrate depth in at least four specified technical areas including Internet fundamentals, security, performance, AI proficiency, coding/scripting, or developer platform fluency.
- Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
Preferred qualifications
- Track record of creating and delivering technical enablement such as workshops, code samples, documentation, or developer onboarding.
- Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
- Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
- Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups.
Workplace
- This role may require travel up to 20–50% to attend customer meetings, conferences, industry events, and in-person team collaboration.
Skills
- Python
- JavaScript
- Bash
- Lua
- Go
- GraphQL
- Terraform
- Pulumi
- CI/CD
