Senior Customer Success Manager
Los Angeles · USD 97,000-190,000 · 10+ years experience · Full-time · Posted Oct 15, 2026
At a glance
- Experience
- 10+ years experience
- Employment
- Full-time
- Location
- Los Angeles
- Salary
- USD 97,000-190,000 · Base salary
About MongoDB
- MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
- With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
- Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
- To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
- MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
- MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About the role
- The Senior Customer Success Manager acts as a strategic advisor for Enterprise (G2000) accounts, managing complex technical journeys on the MongoDB platform. This role focuses on maximizing customer lifetime value, retention, and revenue realization while mentoring team members and influencing product roadmaps.
Responsibilities
- Proactively identify and mitigate risks in accounts with significant technical complexity.
- Deliver cross-disciplinary solutions to critical customer challenges to accelerate time-to-value.
- Conduct comprehensive customer business reviews for Enterprise accounts.
- Partner with senior technical and business leaders to align on objectives and mutual success plans.
- Drive cross-functional development of account strategy to improve customer maturity and retention.
- Track and report progress against key business outcomes and provide forecasts to senior leadership.
- Maintain internal systems to ensure accurate customer insights and territory analysis.
- Leverage AI fluency to enhance customer engagement processes and drive efficiency.
- Amplify the voice of the customer to influence MongoDB’s product roadmap.
- Support team growth by participating in interviews, ramping new hires, and coaching peers.
Requirements
- 7 to 10+ years of experience in a technical customer-facing role such as Technical Customer Success, Solutions Architecture, or Technical Account Management.
- 4+ years of experience being accountable for customer health and revenue realization for Enterprise customers.
- Excellent verbal and written communication skills with the ability to influence technical and business outcomes.
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
Benefits
- Equity
- Employee stock purchase program
- Flexible paid time off
- 20 weeks fully-paid gender-neutral parental leave
- Fertility and adoption assistance
- 401(k) plan
- Mental health counseling
- Transgender-inclusive health insurance coverage
- Health benefits
Workplace
- Role is based in Los Angeles.
Skills
- MongoDB
- MongoDB Atlas
- AWS
- Google Cloud
- Microsoft Azure
- AI
